Reception Team Leader

Allscreens Nationwide Ltd; Rugby; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free Car parking

Sodexo rewards and benefits

Job summary

Sodexo is seeking a Reception Team Leader at Newbold Revel, near Rugby, to lead the front desk, ensure a welcoming, professional service, and manage daily operations.

You will supervise the reception team, coordinate bookings and sign‑in, handle calls and emails, and maintain records with accuracy while supporting training and development.

The role offers £13.61 per hour plus Sodexo rewards and benefits, with on‑site parking and the opportunity to contribute in a busy training centre environment.

Qualifications

• Experience leading a reception, front‑of‑house or customer‑facing team.
• Experience supervising or supporting a team.
• Coaching and training others to improve performance.
• Strong administrative and organisational abilities.
• Good working knowledge of Microsoft Word, Excel and Outlook.
• Experience using booking IT systems would be beneficial.
• Excellent verbal and written communication skills.
• Professional, calm and confidential handling of information.

Responsibilities

• Oversee day‑to‑day running of the reception area with a professional, welcoming service.
• Lead by example and support the team to maintain high standards.
• Welcome visitors and ensure a positive first impression on arrival.
• Manage visitor sign‑in/out, passes and related records.
• Maintain and use the site booking system for rooms and attendees.
• Answer calls and emails professionally and promptly.
• Complete and supervise general reception and administrative tasks.
• Ensure reception training is recorded and up to date.
• Support learning, development and engagement of the team.
• Follow safety and security procedures and assist fire safety processes.
• Collaborate with colleagues, contractors and client teams for smooth service.
• Take responsibility for reception and back‑office when leader is away.

Skills

Reception experience

Leadership

Coaching & training

Administrative skills

MS Office

Booking systems

Communication skills

Attention to detail

Confidential handling

Initiative

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Booking systems

Job description

£13.61 per hour + Sodexo rewards and benefits

Free Car parking

Job Introduction:

As a Reception Team Leader with Sodexo at Newbold Revel, Rugby, CV23 0TH, you’ll lead from the front to ensure the reception service provides a welcoming, professional and efficient experience for everyone arriving on site.

Newbold Revel is a busy residential training centre, welcoming colleagues attending courses from across the Prison Service. Similar to a hotel or conference centre, the site provides training, accommodation and other facilities for those staying and learning on site.

You’ll take a hands‑on role in the daily running of reception while leading and supporting the team to deliver consistently high standards. From welcoming clients, visitors, contractors and colleagues to overseeing room bookings, arrivals, departures and accommodation check‑ins, you’ll help keep the service organised and running smoothly. You’ll also coordinate workloads, support team training and development, maintain accurate records and ensure site procedures are followed.

If you have experience leading a reception, front‑of‑house or customer service team, excellent communication skills and confidence using Microsoft Word, Excel, Outlook and booking systems, this is a great opportunity to join a supportive team in a busy and varied environment.

What you’ll do:

• Oversee the day‑to‑day running of the reception area, ensuring the team delivers a professional and welcoming service.
• Lead by example, supporting the reception team to maintain consistently high standards.
• Welcome visitors, contractors and colleagues to site and ensure they receive a positive first impression.
• Manage visitor sign‑in and sign‑out processes, passes and associated records.
• Maintain the site booking system, including meeting rooms and attendee information.
• Answer incoming calls and respond to emails in a professional and timely manner.
• Complete and oversee general reception and administrative tasks.
• Ensure reception team training is completed and accurately recorded.
• Support the learning, development and engagement of the reception team.
• Ensure relevant safety and security procedures are followed and support site fire safety processes.
• Work closely with colleagues, contractors and client teams to ensure a smooth and efficient service.
• Take responsibility for the reception and back‑office service when the line manager is absent.

What You Bring:

• Previous experience working in a reception, front‑of‑house or similar customer‑facing environment.
• Previous experience supervising, leading or supporting a team.
• Confidence coaching, training and supporting colleagues.
• Strong administrative and organisational skills.
• Good working knowledge of Microsoft Word, Excel and Outlook.
• Experience using booking or similar IT systems would be beneficial.
• Excellent verbal and written communication skills.
• A friendly, calm and professional approach when dealing with a wide range of people.
• Strong attention to detail and the ability to maintain accurate records.
• The confidence to use your own initiative and take responsibility for the smooth running of the service.
• A professional approach to handling sensitive and confidential information.

What we offer:

Workingwith Sodexo is more than a job; it’s a chance tobe part of somethinggreater.You’ll belong in a company and team that values youforyou;you’ll act with purpose and have an impact through your everydayactions; and you’ll be able to thrive in your own way. In addition, we offer:

• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan