Reception Team Leader

Fitzpatrick Referrals; Godalming; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading veterinary referral practice is seeking a Reception Team Leader to enhance their reception team. The ideal candidate will possess strong customer service skills, team leadership experience, and the ability to communicate effectively with clients and stakeholders. This full-time role offers competitive benefits and the opportunity to work in a supportive environment dedicated to animal care.

Benefits

Workplace pension

Life assurance

Company sick pay

Enhanced holiday leave

Employee assistance programme

Qualifications

• Experience in first class customer service.
• Proven ability to lead and motivate a team.
• Exceptional organisational skills.

Responsibilities

• Manage a team of 11 receptionists.
• Deliver client administration and professional greetings.
• Collaborate with team members to meet client needs.

Skills

Customer Service

Team Leadership

Decision-Making

Communication

Organisational Skills

Job description

Reception Team Leader

Back to jobs Fitzpatrick Referrals Halfway Lane, Eashing Godalming Surrey GU7 2QQ GB

Fitzpatrick Referrals is seeking an experienced Reception Team Leader to join the reception team. The successful candidate will be able to demonstrate experience in first class customer service, leading and motivating a team, efficient decision-making and compassionate communication for the clients referred to Fitzpatrick Referrals. You will be care driven, exceptionally organised, and be able to support a 24/7 team environment.

You will have line management responsibility for our well-established team of 11 receptionists, and you will be accountable for delivering client administration and the professional greeting of clients and visitors to the highest standard. The role involves working collaboratively with other team members across the practice to meet the needs of patients, their owners and referring veterinarians so you will be comfortable communicating with stakeholders at all levels.

This is a full-time position of 40 hours per week with some flexibility to ensure you have a presence across our reception opening hours which involve evenings and weekends. In return, you will be part of a dedicated team helping to deliver the best compassionate care, surgical excellence and rehabilitation for our patients. You will also receive a workplace pension, life assurance, company sick pay, enhanced holiday leave and access to an employee assistance programme.

The Practice is located in the south west of Surrey, just outside the historic market town of Godalming, close to Guildford and the beautiful Surrey Hills with excellent travel links to London.

Deadline for submissions: Sunday 8 th June 2025.

View the full Job Description

Early applications are welcome and we reserve the right to close for applications before the closing date.

Date posted: 20th May 2025

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