Reception team lead

NHS; Derby; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading NHS practice is seeking two Reception Team Leads to enhance operations across their four sites in Derby. The ideal candidates will coordinate reception duties, ensure high-quality customer service, and provide support to the reception team. Candidates must possess strong leadership skills and a commitment to compassionate patient care.

Qualifications

• Experience in a reception or administrative role.
• Ability to motivate and lead a team.

Responsibilities

• Coordinate reception duties and support staff.
• Monitor call queues during peak times.
• Act as first point of contact for urgent queries.

Skills

Customer Service

Communication

Team Leadership

Job description

The practice is seeking to employ two Reception Team Leads who will work closely with the Patient Services Manager and reception team to ensure efficient and effective operation of all reception areas, providing quality service to patients and the PMP team. The role involves working on Wednesdays, Thursdays, and Fridays, with flexibility to cover other days for holidays, sickness, training, or meetings.

Main duties of the job

• Ensure reception administration and appointment duties are delivered successfully.
• Coordinate and participate in reception duties, supporting staff and ensuring all patients and visitors are treated professionally and courteously.
• Monitor call queue levels and participate effectively during peak times.
• Provide excellent customer service to patients and the practice team.
• Act as the first point of contact for staff, including clinicians, handling urgent queries efficiently.
• Handle complex patient enquiries and verbal complaints.

About us

The practice is a large, busy, four-site training practice. The ideal candidate should be able to travel between sites, sometimes at short notice, to address issues as they arise.

We are committed to providing compassionate and high-quality care to our patients and supporting our team.

If you are a team player, capable of motivating and leading by example, and eager to support the reception team to make a meaningful difference, this role could be suitable for you.

Job responsibilities

For more details, please see the attached job description and person specification for the Team Leader role.

Person Specification

Experience

• Refer to the attached job description and person specification.

Qualifications

• Refer to the attached job description and person specification.

Disclosure and Barring Service Check

This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to screen for any criminal convictions.