Reception Switchboard Operator

Clermont Hotel Group; Greater London; On-site; GBP 37,195,200 - 42,705,600; Part time

Benefits offered by this job

Pension and healthcare

Meals on duty

Training and development

Employee discounts

Refer a Friend rewards

Job summary

Thistle Marble Arch is seeking a Front of House / Reception team member on a flexible, hourly contract. You’ll work mainly at the hotel switchboard, greeting guests and callers with warmth and professionalism, directing queries to the right departments and resolving issues efficiently.

You’ll join a busy front-of-house team with five days out of seven, including early and late shifts. This role offers £13.50 per hour plus commissions, plus access to staff benefits and development opportunities

Qualifications

• Experience in guest-facing roles is preferred.
• Excellent communication and listening skills.
• Willingness to work flexible shifts.
• Ability to direct queries and resolve issues promptly.

Responsibilities

• You’ll work mainly at the hotel switchboard, ensuring guests and callers receive a warm, professional experience.
• Direct queries to the right departments and resolve issues efficiently.
• Be the first point of contact for guests, creating a positive impression.
• Handle calls during busy times with a calm, proactive approach.

Skills

Guest service

Clear communication

Calm under pressure

Team player

Shift work

Tools

Opera

Job description

Thistle Marble Arch
Contract: Flexible
Payment: Hourly
Salary: £13.50 per hour + commissions
The 4 star Thistle Marble Arch, located just off Oxford Street and a short walk from the West End and Hyde Park. With 692 stylish and spacious bedrooms, the latest technology and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.

What You’ll Be Doing

You’ll work mainly at the hotel switchboard, ensuring that every guest and caller receives a warm, professional, and helpful experience. While experience with Opera is a plus, what matters most is your dedication to clear communication and providing excellent service. Your proactive, calm approach will be essential in handling calls efficiently, directing queries to the right departments, and resolving issues, even during busy times. This role offers a fantastic opportunity to be the first point of contact for our guests, creating a positive impression and supporting the smooth operation of the hotel.

Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.

What You’ll Bring

• A genuine passion for guest service and creating warm, personalized experiences
• The ability to remain calm and collected in a busy, guest-facing environment
• A friendly, open personality that makes guests and team members feel valued
• Strong attention to detail and a proactive mindset in anticipating guest needs
• Willingness to work flexibly as part of a shift-based schedule

What You’ll Get In Return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You Work Hard, So We’ll Always Help Your Money Work Hard For You! Some Of The Great Things You Can Take Advantage Of Include

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.