Reception Manager- Nights

Peoplebank; Greater London; On-site; GBP 32,287 - 39,462; Full time

Benefits offered by this job

Pension

Healthcare schemes

Wholesome meals on duty

Job summary

Thistle Marble Arch in London is seeking a Reception Manager to lead by example, delivering exceptional guest service and a smooth check-in/check-out experience. You will proactively resolve guest inquiries and ensure every interaction reflects our commitment to hospitality.

Beyond guest service, you will develop the team through recruitment, training and ongoing development, while also managing a sales element at the desk and empowering colleagues to drive revenue.

Qualifications

• Creative leadership that motivates and guides the team to deliver exceptional service.
• A keen eye for detail to ensure the highest standards at all times.
• A deep passion for hospitality and guest satisfaction.
• Excellent communication skills, with the ability to connect naturally with guests and team members.
• Analytical skills for problem-solving and sales strategy.
• Knowledge of Opera Cloud is essential.

Responsibilities

• Lead by example, delivering excellent guest service and a smooth check-in/check-out process.
• Focus on enhancing team performance through recruiting, training, and ongoing development.
• Handle a sales component at the desk and empower your team to drive sales.

Skills

Leadership

Guest service

Communication

Sales

Analytical thinking

Opera Cloud

Tools

Opera Cloud

Job description

Contract: Full Time
Payment: Salaried
Salary: £35875 per annum

The 4 star Thistle Marble Arch, located just off Oxford Street and a short walk from the West End and Hyde Park. With 692 stylish and spacious bedrooms, the latest technology and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.

What you'll be doing

As Reception Manager, you'll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you'll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you'll be comfortable driving sales at the desk and empowering your team to do the same.

What you'll bring

• Creative, inspiring leadership that motivates and guides the team to deliver exceptional service
• A keen eye for detail to ensure the highest standards at all times
• A deep passion for hospitality and guest satisfaction
• Excellent communication skills, with the ability to connect naturally with guests and team members
• Analytical skills for problem-solving and sales strategy
• Knowledge of Opera Cloud is essential

What you'll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests.

In fact, we're so committed to this that our 'People Promise' sets out how you can expect us to support you at every step of your application and your career with us. Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We're here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing - You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream - You'll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks - Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend - Earn up to £1000 when friends join our team
• Interest-Free Loans - Season ticket loans to make commuting easier

Mental & Physical Well-being - We're here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line - Free, confidential advice
• Be Well Platform - Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community - We're proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• 'Wonderful People' Awards - Monthly, quarterly, and annual recognition
• Social & Seasonal Events - Fun, inclusive celebrations
• People Council - A platform for every voice
• Paid Volunteering Days - Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.