Reception Supervisor - La Maison Ani London

fundamentalhospitality; Greater London; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Tips

Career progression

Luxury environment

Job summary

La Maison Ani in London is seeking a Reception Supervisor to lead the front-of-house team and deliver a seamless, memorable arrival experience for guests in a luxury dining setting.

You will manage reservations, supervise staff, and coordinate with management to ensure smooth daily operations while maintaining the highest standards of hospitality. A competitive salary and generous tips accompany the role.

Qualifications

• Experience as Reception Supervisor or Senior Receptionist in fine dining or luxury hotel.
• Outstanding communication and interpersonal skills.
• Excellent organisational skills with attention to detail.

Responsibilities

• Lead the reception team to deliver a consistently exceptional guest experience.
• Welcome guests with warmth, professionalism and genuine hospitality.
• Manage reservations efficiently, maximising bookings while maintaining accuracy.
• Coordinate closely with management, hosts and service teams for smooth daily operations.
• Handle guest enquiries, special requests and feedback with confidence and discretion.
• Maintain a polished and welcoming reception area reflecting high standards.
• Support development and training of the reception team while leading by example.

Skills

Leadership

Communication

Job description

Reception Supervisor
La Maison Ani | London
£40,000 per annum + Tips

La Maison Ani is seeking an exceptional Reception Supervisor to join our front‑of‑house team. As the first point of contact for our guests, you will play a key role in creating a seamless and memorable arrival experience, delivering the warm, intuitive hospitality that defines our luxury dining experience.

This is an exciting opportunity for an experienced hospitality professional who thrives in a fast‑paced, high‑end environment and takes pride in delivering impeccable guest service.

What You’ll Be Doing

• Leading the reception team to deliver a consistently exceptional guest experience.

• Welcoming guests with warmth, professionalism and genuine hospitality.

• Managing reservations efficiently, maximising bookings while maintaining accuracy.

• Coordinating closely with management, hosts and service teams to ensure smooth daily operations.

• Handling guest enquiries, special requests and feedback with confidence, discretion and care.

• Maintaining a polished and welcoming reception area that reflects the high standards of La Maison Ani.

• Supporting the development and training of the reception team while leading by example.

What We Offer

• Competitive salary of £40,000 per annum.

• Generous tips and tronc surplus.

• Career progression within a growing luxury hospitality group.

• A supportive and professional working environment.

• The opportunity to be part of an exceptional team delivering world‑class hospitality.

If you have a passion for luxury hospitality and are committed to creating extraordinary guest experiences, we’d love to hear from you.

Who are we?

Established in 2011, Fundamental Hospitality is a UAE born company that unifies the regions leading lifestyle concepts. As an international ecosystem of hospitality brands, the group develops elevated, home‑grown concepts that showcase the quality and innovation of the region, whilst exporting them to key cosmopolitan cities around the world. Fundamental Hospitality delivers lifestyle brands reimagined, where a creative approach to concept development leads to a dynamic experience in each and every venue. The group has played a fundamental role in the expansion of brands from the UAE to the world, where we understand the essential elements needed to execute experience driven lifestyle concepts on an international scale. The collection of brands within the portfolio include globally acclaimed concepts Gaia, Shanghai Me, Alaya, La Maison Ani, Piatti and Izu Burger, as well as international franchises, Scalini Dubai, Scalini Riyadh, Cipriani Dubai, and Cipriani Dolci UAE. Fundamental Hospitality owns and operates venues across the Middle East and Europe, with ongoing expansion of the group’s concepts into the GCC, Europe, UK, and USA. Dubai will further see the launch of new home grown concepts as Fundamental Hospitality continues to cement itself as the leading innovator in the hospitality industry.

Website: http://www.fundamentalhospitality.com

What We’re Looking For

• Previous experience as a Reception Supervisor or Senior Receptionist within a fine dining restaurant, luxury hotel or premium hospitality venue.

• Outstanding communication and interpersonal skills.

• Excellent organisational skills with exceptional attention to detail.

• A natural leader with a passion for delivering unforgettable guest experiences.

• Calm under pressure with the ability to multitask in a busy service environment.

• Fluent English is essential; additional languages are advantageous.