Luxury Reception Supervisor — Lead Guest Experience

Fundamental Hospitality; Greater London; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Competitive salary

Tips included (tronc surplus)

Job summary

Fundamental Hospitality's La Maison Ani in London is seeking an exceptional Reception Supervisor to join our front-of-house team. As the first point of contact for guests, you will help create a seamless, memorable arrival experience and deliver the warm, intuitive hospitality that defines our luxury dining.

This role suits an experienced hospitality professional who thrives in a fast-paced, high-end environment and takes pride in impeccable guest service.

Qualifications

• Previous experience as a Reception Supervisor or Senior Receptionist within a fine dining restaurant, luxury hotel or premium hospitality venue.
• Outstanding communication and interpersonal skills.
• Excellent organisational skills with exceptional attention to detail.
• A natural leader with a passion for delivering unforgettable guest experiences.
• Calm under pressure with the ability to multitask in a busy service environment.
• Fluent English is essential; additional languages are advantageous.

Responsibilities

• Leading the reception team to deliver a consistently exceptional guest experience.
• Welcoming guests with warmth, professionalism and genuine hospitality.
• Managing reservations efficiently, maximising bookings while maintaining accuracy.
• Coordinating closely with management, hosts and service teams to ensure smooth daily operations.
• Handling guest enquiries, special requests and feedback with confidence, discretion and care.
• Maintaining a polished and welcoming reception area that reflects the high standards of La Maison Ani.
• Supporting the development and training of the reception team while leading by example.

Skills

Leadership

Communication

Guest service

English fluency

Job description

Fundamental Hospitality's La Maison Ani in London is seeking an exceptional Reception Supervisor to join our front-of-house team. As the first point of contact for guests, you will help create a seamless, memorable arrival experience and deliver the warm, intuitive hospitality that defines our luxury dining.

This role suits an experienced hospitality professional who thrives in a fast-paced, high-end environment and takes pride in impeccable guest service.