Reception Supervisor, Hotel Du Vin

Malmaison Belfast; Lewes; On-site; GBP 25,000 - 31,000; Full time

Job summary

Hotel du Vin Brighton is seeking a friendly Reception Supervisor to lead the front desk team and deliver exceptional guest service. The role offers a competitive hourly rate of £13.53 and a full-time contract, based at Hotel du Vin Brighton.

As the face of the hotel, you will set the tone for guests' stays, handle queries, and support internal development within the Malmaison group. We value energy, charm, and a passion for hospitality as you help create memorable experiences for every guest.

Qualifications

• Friendly, passionate and energetic individual with hospitality flair.
• Passion for service and guest experience.
• First and last point of contact for guests, setting the tone.

Responsibilities

• Be the face of the hotel at reception and supervise the team.
• Ensure guest queries are handled with exceptional service.
• Maintain high standards and ensure guest experiences exceed expectations.

Job description

Reception Supervisor, Hotel Du Vin

Rate of Pay / Hours: £13.53 per hour

Type of Contract: Full-Time

Location: Hotel du Vin Brighton

We are looking for a friendly, passionate and energetic Reception Supervisor to join the team at Hotel du Vin.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes.

As Reception Supervisor you and the reception team are the first and last people our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of?

At Hotel du Vin we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Hotel Du Vin – we actively encourage internal development and progression, Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.