Reception Supervisor B4

NHS Scotland; Glasgow; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

NHS Pension Scheme

Cycle to Work Scheme

Learning & development

Flexible working

NHS Discounts

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking an experienced supervisor to lead Healthcare Support Workers and Assistant Practitioners within the Biochemistry Laboratories in South Glasgow. The role focuses on delivering high-quality pre-analytical service in a busy setting.

The successful candidate will oversee staff, manage workloads, and ensure timely, cost-efficient operations, while applying strong technical knowledge to support colleagues across the department.

Qualifications

• HNC, SVQ Level 3, SCQF Level 7, or equivalent qualification in a science subject.
• Additional theoretical or applied training to diploma-equivalent level.
• In-depth knowledge of specimen reception duties and procedures.
• Strong technical knowledge and practical skills relevant to laboratory reception services.

Responsibilities

• Supervise and support HCSWs and APs in specimen reception.
• Ensure the provision of a high-quality, timely, and cost-efficient pre-analytical service.
• Organise staff and workloads to maintain an efficient departmental workflow.
• Prioritise urgent requests to meet service demands.
• Balance competing demands between routine and specialist laboratory areas.
• Use technical knowledge and skills to advise and support staff members.

Skills

Staff supervision

Team leadership

Laboratory reception

Education

HNC/SVQ Level 3

Diploma-equivalent training

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

You will supervise and motivate Healthcare Support Workers (HCSWs) and Assistant Practitioners (APs) working within specimen reception, ensuring the delivery of a high-quality, timely, and cost-efficient pre-analytical service for the Biochemistry Laboratories in South Glasgow.

All other roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern

• Permanent, Full-time
• Shift Pattern- Monday Sunday, variable hours between 08:00 20:00
• Base location - Queen Elizabeth University Hospital

Key Responsibilities

• Supervise and support HCSWs and APs in specimen reception.
• Ensure the provision of a high-quality, timely, and cost-efficient pre-analytical service.
• Organise staff and workloads to maintain an efficient departmental workflow.
• Prioritise urgent requests to meet service demands.
• Balance competing demands between routine and specialist laboratory areas.
• Use technical knowledge and skills to advise and support staff members.

Knowledge, training, qualifications and/or experience required to do the job

• HNC, SVQ Level 3, SCQF Level 7, or equivalent qualification in a science subject.
• Additional theoretical or applied training to diploma-equivalent level.
• In-depth knowledge of specimen reception duties and procedures.
• Strong technical knowledge and practical skills relevant to laboratory reception services.

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as various, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.