Reception Supervisor B4

NHS National Services Scotland; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave + holidays

Salary Sacrifice Car Benefit Scheme

Development opportunities including e‑

Job summary

NHSGGC (NHS Greater Glasgow and Clyde) is seeking a capable supervisor to lead Healthcare Support Workers and Assistant Practitioners within the Biochemistry Laboratories’ specimen reception at Queen Elizabeth University Hospital. You will ensure high‑quality, timely pre‑analytical service and efficient departmental workflows, advising staff and balancing priorities.

This permanent, full‑time role operates on a Monday–Sunday pattern (08:00–20:00).

Qualifications

• HNC, SVQ Level 3, SCQF Level 7, or equivalent qualification in a science subject.
• Additional diploma‑equivalent training to enhance science knowledge.
• In‑depth knowledge of specimen reception duties and procedures.
• Strong technical knowledge and practical skills relevant to laboratory reception services.

Responsibilities

• Supervise and support HCSWs and APs in specimen reception.
• Ensure the provision of a high‑quality, timely, and cost‑efficient pre‑analytical service.
• Organise staff and workloads to maintain an efficient departmental workflow.
• Prioritise urgent requests to meet service demands.
• Balance competing demands between routine and specialist laboratory areas.
• Advise and support staff using technical knowledge and skills.

Skills

HCSW supervision

Specimen reception

Laboratory knowledge

Staff workload planning

Communication

Education

HNC/SVQ Level 3/SCQF Level 7 in science

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

You will supervise and motivate Healthcare Support Workers (HCSWs) and Assistant Practitioners (APs) working within specimen reception, ensuring the delivery of a high-quality, timely, and cost-efficient pre-analytical service for the Biochemistry Laboratories in South Glasgow.

All other roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern:

Permanent, Full-time

Shift Pattern- Monday – Sunday, variable hours between 08:00 – 20:00

Base location - Queen Elizabeth University Hospital

Key responsibilities:

• Supervise and support HCSWs and APs in specimen reception.
• Ensure the provision of a high-quality, timely, and cost-efficient pre-analytical service.
• Organise staff and workloads to maintain an efficient departmental workflow.
• Prioritise urgent requests to meet service demands.
• Balance competing demands between routine and specialist laboratory areas.
• Use technical knowledge and skills to advise and support staff members.

Knowledge, training, qualifications and/or experience required to do the job:

• HNC, SVQ Level 3, SCQF Level 7, or equivalent qualification in a science subject.
• Additional theoretical or applied training to diploma-equivalent level.
• In-depth knowledge of specimen reception duties and procedures.
• Strong technical knowledge and practical skills relevant to laboratory reception services.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Deborah Kemp, Office Manager / Specimen Reception Manager - [e-mail] - 0141 354 9019

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.