Reception Supervisor

Peoplebank; London; On-site; Full time

Job summary

A leading hotel in London seeks a Front Desk Manager to oversee operations and lead a passionate team. The role emphasizes exceptional guest service, team leadership, and a commitment to creating memorable experiences. Candidates should have a strong hospitality background and a desire for career growth.

Benefits

Career Development & Growth

Financial Wellbeing

Mental & Physical Well-being

Recognition & Community

Qualifications

• Previous experience in a customer-facing or fast-paced hospitality role.
• Strong attention to detail and commitment to guest experience.
• Demonstrated ability to lead and inspire a team.

Responsibilities

• Oversee daily front desk operations and assist with check-in/check-out.
• Inspire and coach team members to provide exceptional service.
• Solve guest queries efficiently, even during busy times.

Skills

Customer Service

Leadership

Attention to Detail

Empathy

Tools

Opera

Job description

Contract: Full Time
Payment: Hourly
Salary: £14.30 per hour + commission

The Clermont Victoria is a stunning city centre venue close to many of London's famous landmarks and on the periphery of the busiest train station in Europe. This 345-bedroom hotel has recently undergone a £20m transformation and is a luxury 4-star deluxe hotel.

What you’ll be doing

In this role, you’ll oversee daily front desk operations, assist with check-in and check-out, and go beyond the basics to create meaningful connections. Your familiarity with Opera would be an advantage, but more importantly, your passion for hospitality and dedication to understanding each guest’s needs will help ensure every stay feels tailored and special. Your calm, proactive approach will set the tone for solving guest queries efficiently, even during busy times.

As a leader, you’ll inspire a team that loves what they do, sharing knowledge and coaching team members to help everyone grow. Through your approachable style, you’ll foster an inclusive, collaborative environment where each team member feels valued and empowered to provide exceptional service.

What you’ll bring

• Previous experience in a customer-facing or fast-paced hospitality role
• A genuine enthusiasm for creating extraordinary guest experiences and a desire to continually learn and progress
• A warm, open personality with an empathetic, relatable approach to guest and team interactions
• Strong attention to detail, with a commitment to ensuring every aspect of the guest experience is seamless
• Demonstrated ability to lead and inspire a team through hands-on guidance and support
• The drive to pursue a rewarding career in hospitality, with opportunities for growth and development

If you’re ready to lead a team dedicated to exceptional, warm hospitality, we’d love to hear from you.

What you’ll get in return

Along with great staff areas to recharge, wholesome meals on duty, pension and healthcare schemes, we’ll support you throughout your journey so you can take care of our guests.

Our ‘People Promise’ details how we support your career development, wellbeing, and recognition at every step, including:

• Career Development & Growth - Our award-winning Academy helps you navigate your career pathway with tailored tools and development opportunities.
• Financial Wellbeing - Access to earned salary before payday, discounts at thousands of retailers, refer-a-friend bonuses, and interest-free loans for commuting.
• Mental & Physical Well-being - On-site mental health first aiders, 24/7 Employee Assistance Line, Be Well platform, gym discounts, and cycle schemes.
• Recognition & Community - Monthly awards, social events, People Council, and paid volunteering days.

At Clermont Hotel Group, everyone is welcome. We are committed to an inclusive, diverse workplace and encourage applicants from all backgrounds, identities, and experiences.