Hotel Receptionist

Dakota Hospitality Limited (Dakota Hotels); Greater Manchester; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Staff discounts on stays

Bonuses for refer a friend

Additional holiday day on anniversary

Meals on duty

Employee Assistance Program

Mental health support

Job summary

Dakota Hospitality Limited (Dakota Hotels) is seeking a Receptionist for Dakota Manchester Airport to welcome guests, check in/out, take reservations, and handle guest billing. The role supports other departments and requires a proactive, guest‑focused approach.

Typical shifts are 7am-3pm or 3-11pm, five days out of seven, with a permanent contract and minimum 30 hours per week. A minimum of two years in hospitality and strong computer skills are required.

Qualifications

• Minimum two years working experience in hospitality or hotel settings.
• Strong administration skills and ability to prioritise and work at pace.
• Fully computer literate and able to use front desk systems.

Responsibilities

• Carry out Reception duties: welcome guests, check in/out, take ad hoc requests.
• Make bedroom and table reservations; assist with light housekeeping tasks.
• Handle guest billing and ensure high level of guest service per Dakota values.

Skills

Hospitality experience

Administration

Computer literacy

Flexibility

Tools

Property management system

Job description

Dakota Hospitality Limited (Dakota Hotels)

Location:

Manchester, Lancashire, M1 1AA

Pay:

£13.25 to £13.25 per hour

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

Yes

Closing Date:

11/11/2026

About this job

Job Ref: DAK1406 Branch: Dakota Manchester Airport Location: Dakota Manchester Airport, Manchester Salary/Benefits: The hourly rate is £13.25 per hour, equating to a minimum gross annual salary of £20,670 Contract type: Permanent Hours: Full Time Shift pattern: Typical shifts are 7am-3pm or 3-11pm, working any 5 days out of 7 Hours per week: The role carries a permanent contract of a minimum of 30 hours per week Posted date: 12/10/2026 Closing date: 12/11/2026 We are seeking a genuine people person with strong administration skills for the role of Receptionist.

PRIMARY ROLE RESPONSIBILITIES To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.

Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.

To have a comprehensive knowledge of the Front Office computer systems.

Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.

Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.

APPLICANT REQUIREMENTS The successful applicant will have/be: A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.

A strong administrator with the ability to prioritise and work at pace.

Experience working in 4* and 5* hotels are strongly preferred Great communicator and a genuine people person Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times Fully computer literate.

A knowledge of a property management system is desirable however full training will be given An enthusiastic individual who will promote our culture of positivity.

Be task oriented with a great pride for the work they do and attention to detail.

Flexible with shift patterns and available around the needs of our business.

Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

WHAT WE OFFER In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include: FINANCIAL Special discounts on stays and dining at any Dakota Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor Additional holiday day on the first anniversary of your employment Meals on duty and uniforming WELLBEING Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers Support from our inhouse Mental Health Champions Family-friendly flexible working options Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues CAREER DEVELOPMENT Accredited, certified compliance training given on employment Access to a suite of external, certified resources via our Learning Management System Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships Full terms on our benefits can be found in our Handbook.

ABOUT DAKOTA MANCHESTER AIRPORT We’re preparing to open our largest hotel yet,Dakota Manchester Airport, launching inearly summer 2026. This brand-new property will feature our signature Bar & Grill and deliver the exceptional guest experience Dakota is known for.

ABOUT DAKOTA HOTELS Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserieGrillsand upscale cocktail Bars.

Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral.

We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, andNewcastle.

With our newest hotel opening at Manchester Airport with morein our pipeline. Dakota is synonymous for delivering attentive and genuine guest service.

We attract hard‑working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last six years in a row.

We were also featured within the Top 10 employers in the Sunday Times Best Places to Work in the UK for the last three years running.

As winners of The Cateys ‘People Team of the Year’,we have award‑winning internal training programmes within Dakota Academy fostering continuous development and ongoing training.

As a result, over 75% of our leaders have been promoted internally and, for five consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’in the industry,demonstratingour success in developing talent.

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