Reception Supervisor

Leonardo Hotels UK & Ireland | Formerly Jurys Inn; City of Edinburgh; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading hotel group as a Reception Supervisor in Edinburgh. You'll play a pivotal role in supervising Front Office operations, leading your team to create unforgettable guest experiences. With excellent perks and opportunities for career growth, this is a fantastic time to become part of the Leonardo community.

Benefits

Special rates on hotel rooms across the UK & Europe

Company-wide recognition scheme

Meals on duty

Talent referral scheme with bonuses

Access to Pension Scheme and Life Assurance

Ongoing training and clear progression paths

Qualifications

• Dependable and reassuring for guests and team.
• Able to think quickly and bring solutions.
• Experience in a fast-paced environment.

Responsibilities

• Supervise Front Office operations.
• Inspire and motivate colleagues.
• Ensure memorable experiences for guests.

Skills

Organisational skills

Coaching

Problem-solving

Job description

Be Yourself – Be a Champion for Your Team – Be Leonardo

As Reception Supervisor, you’ll be the backbone of the team, working with the Front Office Manager to inspire and motivate colleagues, ensuring memorable experiences for guests. This busy role involves supervising Front Office operations and leading a vibrant team to exceed guest expectations.

Perks Our Colleagues Enjoy:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme with vouchers for high street shops
• Meals on duty
• Talent referral scheme with bonuses for recommending friends
• Regular celebrations like Thank You Week and annual Employee Awards
• Access to Pension Scheme, Life Assurance, and Wellbeing Support
• Ongoing training and clear progression paths

Ideal Reception Supervisor:

• Be yourself and engage with the team
• Enjoy working in a fast-paced environment
• Coach and train new team members
• Bring solutions and think quickly
• Be dependable and reassuring for guests and team
• Have excellent organisational skills

Why Join Us?

We value our colleagues as much as our guests. Joining our team means becoming part of the Leonardo community, with support through workshops like “NEW Team Coach,” “Guest Care,” and development programs like the “Insights Trainee Manager Programme.” We aim to develop your skills and support your career growth in hospitality.

Our Story

With decades of hotelier expertise, we operate over 270 hotels across the UK and Europe, including more than 55 hotels in the UK & Ireland. As a fast-growing hotel group, we have exciting expansion plans, making now a great time to join us!