Customer Service Supervisor - Edinburgh

Motorpoint; City of Edinburgh; On-site; GBP 28,000 - 32,000; Full time

Job summary

Motorpoint, a leading omnichannel car retailer, is seeking a Customer Service Supervisor in Edinburgh. This role focuses on ensuring excellent customer experiences and managing the vehicle handover process. Candidates should possess strong customer service skills and a full UK driving licence. Join a vibrant team dedicated to growth and customer satisfaction.

Benefits

Paid time off every month

28 days holiday plus additional days off

Staff discounts on cars and finance options

Healthcare

Employee Assistance Programme (EAP)

Quarterly team socials

Qualifications

• Proven track record of strong customer service in face-to-face environments.
• Strong verbal and written communication skills.
• Ability to identify training needs and mentor others.

Responsibilities

• Oversee full vehicle handover processes and customer service delivery.
• Resolve customer issues positively and on a same-day basis.
• Work closely with Sales Manager to improve customer journey.

Skills

Customer service

Communication

Organizational skills

Mentoring

Education

Full UK driving licence

Job description

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Who are we?

We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).

Who are we?

We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).

You will be joining Motorpoint during a very exciting time, as we are undergoing a massive digital transformation and are continuing to expand across the UK. This means you will have the opportunity to positively impact, build and influence the growth of the company.

We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues.

So if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!

The Role: Customer Service Supervisor

Pay: £14.00 per hour + bonus

Hours: 40 per week

Location: Edinburgh

Hours: 5 days out of 7 on a rota. This will include the weekend when we experience our busiest days.

• Due to the nature of the role we will require you to have a full UK driving licence*
  
  

Our Customer Service Supervisor plays a key role in maintaining our strong reputation with our customers. We pride ourselves on being nothing like other car dealerships, this role helps us achieve that by ensuring our customers leave our showrooms feeling satisfied they've had a great customer experience throughout their journey.

Let's tell you a little bit about what you will be doing.

• You will have overarching responsibility for the smooth running of the full vehicle handover process, including all paperwork, finance sign-ups and vehicle demonstration
• Delivering fantastic customer service to ensure customers’ needs are not just met but exceeded through fantastic customer service
• Ensure customer issues are resolved positively and on a same-day basis
• Working as part of a team to ensure customer service (NPS) targets are met monthly
• Working closely with the Sales Manager to streamline and improve the customer journey at every opportunity
• Liaising with other key departments on site to ensure the customer can receive their new car in a same-day service, and managing expectations if there is to be a short delay
• Above everything else, you'll live the Motorpoint values of Proud, Honest, Supportive, Happy and Together. You’ll also be ready for some serious fun!
  
  

What do we need from you?

• A proven track record of strong customer service working within a face-to-face customer service environment
• Strong verbal and written communication skills
• Commitment to providing great customer service with strong organisational skills
• Ability to identify training needs and have a passion for mentoring and coaching others to be the best they can be
• Due to the nature of the role, we will require you to have a full UK driving licence
  
  

What is in it for you?

• Paid time off every month to do something that makes you happy
• 28 days holiday plus days off for your birthday, getting married or moving house
• Additional holidays for length of service
• Long service awards
• Staff discount on cars and finance options
• Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform
• Smart Tech in partnership with Currys
• Cycle to work
• Pension
• Healthcare
• Enhanced Parental Leave
• Employee Assistance Programme (EAP)
• Vocational and personal development training courses
• Quarterly team socials
• Team feasts
• Scratch card rewards
• Sharesave scheme (SAYE)
• Plus much more!
  
  

We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed

Car buying made easy

At Motorpoint, buying a car is simple. We only do nearly new cars and nobody beats us on price. That’s a promise.

We only sell nearly new, and our cars are all under warranty – so peace of mind comes as standard. And with a range of makes and models to choose from, you’re sure to find one within your budget.

Whatever you need, we’re here to help. With finance options that put you in the driving seat and award-winning customer care before and after you buy, we’ll make sure you drive away happy.

So, what are you waiting for? Take a look at our cars or find out more about us below.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Motor Vehicles

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