Reception Supervisor

Eden Hotel Collection; Cheltenham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel collection is seeking a Restaurant Supervisor to oversee service and motivate the team. The role requires strong communication skills, previous hospitality experience, and a commitment to delivering exceptional guest experiences. Join a company recognized for its values and commitment to employee wellbeing.

Benefits

Enhanced annual leave: 31 days

Monthly service charge/gratuities

Discounts across retailers and restaurants

Wellbeing centre access

Health plans including dental and GP access

Discounted stays and spa treatments

Opportunities for growth

Family-friendly policies

Free parking, meals on duty, and uniform

Qualifications

• Previous hospitality industry experience in a fast-paced environment.
• Ability to inspire and motivate a team.

Responsibilities

• Oversee service during shifts and allocate daily duties.
• Support team training and development alongside the Food & Beverage Manager.

Skills

Communication

Interpersonal Skills

Leadership

Attention to Detail

Job description

Social network you want to login/join with:

About Us

We’re proud winners of the AA Small Hotel Group of the Year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence.

What You’ll Be Doing

As Restaurant Supervisor, you will oversee service during your shift. You will allocate daily duties to the team, keeping the department motivated, whilst also supporting the drive and improvement of products, service, and standards. Leading by example, you will deliver a friendly, professional, and memorable service to all of our guests.

Inspiring the team with clarity and confidence, you will ensure the department is prepared and organized whilst also assisting the Food & Beverage/Restaurant Manager with staff training and development.

What You’ll Need to Be a Great Supervisor

The successful candidate will be professional, knowledgeable, and dedicated to delivering 5-star experiences to guests and hotel residents.

You will be highly attentive with strong communication and interpersonal skills and be confident in building relationships with guests and team members. You will be friendly, enthusiastic, and driven to enhance service quality and guest satisfaction.

You should have previous hospitality industry experience, including meeting, greeting, and interacting with guests, ideally in a fast-paced restaurant environment.

What’s in It for You?

Our Eden Extra’s benefits platform offers:

• Enhanced annual leave: 31 days, rising to 33 days with service
• Monthly Service Charge/Gratuities
• Discounts and cashback across retailers, gyms, days out, restaurants, utilities
• Wellbeing centre access with recipes, fitness videos, and money management tools
• Cycle to Work and Electric Vehicle Lease Schemes
• Health plans including dental, optical, and 24-hour GP
• Discounted stays, spa treatments, golf, and leisure across EHC properties
• Support via our Wellbeing Strategy covering financial, mental, physical, and emotional health
• Employee portal with news and updates
• Opportunities for growth through apprenticeships and leadership programs
• Family-friendly policies and return-to-work support
• Perks like free parking, meals on duty, and uniform

Our Culture

We focus on collaboration, involving teams in shaping company policies through surveys and feedback. We are committed to sustainability and wellbeing, with employee champions in every hotel and HQ. As members of the Hoteliers Charter, we prioritize a values-led approach based on Heart, Honesty, Spirit, and Team, recognized through multiple awards in employee wellbeing and engagement.

Diversity & Inclusion

Eden Hotel Collection is committed to providing equitable workplaces. We encourage applications from all backgrounds, perspectives, and skills, including all genders, races, religions, ages, sexual orientations, parents, and people with disabilities.