Reception Supervisor

David-Lloyd-Clubs; Bushey; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Free club membership for you and your

Discounts on food and drinks

Discounts on swimming, tennis lessons,

Job summary

David Lloyd Clubs in the United Kingdom is seeking a Reception Supervisor to act as Duty Manager and lead the Reception team to welcome our members with a premium experience.

The role requires experience managing a customer service led team, a passion for service, strong communication, and the ability to thrive in a fast-paced environment; opportunities for career advancement and employee benefits are highlighted.

Qualifications

• Experience managing a customer service led team.
• Passion for delivering exceptional member service.
• Excellent communication and collaboration skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Act as Duty Manager and lead the Reception team.
• Welcome members and provide a premium experience face-to-face and over the phone.
• Mentor and develop the Reception team to deliver service excellence.
• Collaborate with management to uphold club standards.

Skills

Customer service leadership

Strong communication

Team player

Fast-paced adaptability

Job description

Would you like to join Europe's leading premium health and wellness group?Our team members are the ambassadors of our business and the heart of what we do. W e are on the look out for a passionate Reception Supervisor to join our team!As Reception Supervisor you will act as Duty Manager in leading the Reception team to welcome our members and providing a premium experience . Working alongside the" management team, you will "lead and mentor the Reception team"to provide service excellence to all of our members whether this is face to face, or through telephone queries.We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.Some of our perks :Free Club Membership for you and your family!50% Discount on food and drinksDiscounts on Swimming, Tennis Lessons, and Personal TrainingOpportunities for Career Advancement through internal training and developmentWagestream App : Get paid on demand !Access to our Benefits Suite .About you :As Reception Supervisor , we are looking for someone who :Has previous experience managing a customer service led teamA n overall passion for customer serviceA team player, with strong communication and collaboration skillsAbility to work in a fast-paced environmentJoin us and help us create a thriving and inclusive culture . Together, we're m ore than a C lub!