Reception & Office Concierge (6-Month FTC)

Macro Group; Henley-on-Thames; Remote; GBP 20,000 - 26,000; Full time

Job summary

Macro Group is hiring a Front of House Assistant for a 6-month fixed-term contract at our UK corporate office in Henley-on-Thames. The role covers reception, switchboard, room bookings and support to the Facilities team, ensuring a professional and welcoming workplace for employees, clients and visitors.

The ideal candidate will have strong communication, customer service and organisational skills, with the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Excellent verbal and written communication.
• Strong customer service and relationship-building.
• Ability to manage competing priorities under pressure.
• Professional presentation and conduct.
• Strong organisational skills and attention to detail.
• Ability to take ownership of tasks and work independently when required.
• A positive and proactive approach to problem-solving.
• Ability to make appropriate decisions and exercise sound judgement.
• Strong teamwork and collaboration skills.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel).
• Experience using telephony, visitor management and meeting room booking systems.
• Ability to handle confidential information with discretion.
• Flexible approach to supporting team and business requirements.
• Willingness to provide holiday and sickness cover.

Responsibilities

• Provide welcoming and efficient reception, switchboard and room bookings as part of Front of House operations.
• Coordinate room bookings, catering and IT/logistics for meetings and events.
• Manage UK switchboard and transfer calls to the right teams.
• Provide administrative support to Front of House Manager and Facilities team.
• Support preparation of training, meetings and workplace services.
• Assist with facilities initiatives and data collection for monthly reports.

Skills

Communication

Customer service

Prioritization

Professional presentation

Organisational skills

Ownership & independence

Problem-solving

Decision making

Teamwork

MS Office

Booking systems

Confidentiality

Flexible approach

Holiday coverage

Tools

Outlook

Excel

Word

Job description

Macro Group is hiring a Front of House Assistant for a 6-month fixed-term contract at our UK corporate office in Henley-on-Thames. The role covers reception, switchboard, room bookings and support to the Facilities team, ensuring a professional and welcoming workplace for employees, clients and visitors.

The ideal candidate will have strong communication, customer service and organisational skills, with the ability to manage multiple priorities in a fast-paced environment.