Reception Manager – New Opening, Covent Garden

Wright Brothers; Greater London; On-site; GBP 29,000 - 42,000; Full time

Benefits offered by this job

Staff meals on shift

Discounted food and drinks when dining

Hastee Pay

Employee referral scheme

Development opportunities, including W

Supplier trips and industry learning

Discounted wine

Party events

Job summary

Wright Brothers Covent Garden is opening a new restaurant and is looking for an experienced Reception Manager to shape the guest experience from day one.

You will lead the reservations and guest experience function, set the tone for every guest's visit and help establish standards for the new Covent Garden site, while driving commercial performance and guest satisfaction.

Qualifications

• Supervisory or management experience in a premium restaurant or hospitality environment.
• Strong knowledge of reservation systems, ideally SevenRooms and OpenTable.
• Experience managing VIP guests, personalising experiences and building lasting relationships.
• Commercial awareness, including an understanding of covers, revenue optimisation and repeat business.
• Excellent leadership, communication and organisational skills.
• A polished, professional approach and a genuine passion for exceptional hospitality.
• A natural eye for detail and the ability to make every guest feel recognised, valued and well looked after.

Responsibilities

• Lead, support and develop the reception team, setting high standards of service and guest care.
• Oversee reservations across SevenRooms, OpenTable and other booking channels, optimising table allocation, pacing and availability to maximise covers and revenue.
• Own VIP experiences, special occasions and guest preferences, building relationships with regular guests and key clients.
• Monitor booking trends, cancellations, guest spend and performance reports to identify commercial opportunities.
• Maintain accurate guest profiles and CRM data, using insights to personalise experiences and encourage guest retention.
• Handle guest feedback, complaints and service recovery with professionalism and care.
• Oversee group bookings, private events and PDR reservations, ensuring a seamless experience from enquiry to arrival.
• Work closely with restaurant management and operational teams to maintain clear communication and consistently high standards.

Skills

Leadership

Reservation systems

VIP guest experience

Commercial awareness

Communication

Team development

Tools

SevenRooms

OpenTable

Job description

Reception Manager

Wright Brothers Covent Garden | New Opening

Be part of something new

As we prepare to open our new restaurant in Covent
Garden, we're looking for an experienced Reception Manager to help shape the
guest experience from day one.

This is an exciting opportunity to play a key role in
the next chapter of Wright Brothers, bringing together our expertise in
exceptional seafood with a more elevated approach to hospitality, a deeper
appreciation of our produce and a considered approach to every detail of the
guest journey.

We're looking for someone who takes real pride in
their craft, understands the power of genuine guest relationships and knows how
to combine exceptional hospitality with commercial performance. Someone who can lead a team, create memorable experiences and help build a restaurant that feels fresh and distinctive, yet unmistakably Wright Brothers in its warmth, character and love of great seafood and good times.

Our Story

For over 20 years, Wright Brothers has been passionate
about sourcing and serving exceptional seafood. What began with our co-founders, Ben Wright and Robin Hancock, selling oysters has grown into Wright Brothers Wholesale, supplying more than 750 restaurants across the UK, a collection of much-loved London restaurants and Wright Brothers at Home, our online fishmonger.

In 2024, we established the Wright Brothers Sea Change
Foundation to support projects that protect our oceans, promote sustainability and champion the coastal communities that depend on them.

Our philosophy is simple: work hard, be nice to people
and be kind to our planet. We believe in great seafood, genuine hospitality and bringing good people together.

The Role

At Wright Brothers, we
believe great hospitality is built on genuine relationships. As Reception Manager, you'll lead our reservations and guest experience function, setting
the tone for every guest's visit and helping establish the standards that will define our new Covent Garden restaurant.

Combining outstanding
guest care with strong commercial awareness, you'll oversee reservations, VIP experiences and guest relationships while leading and developing the reception team. Working closely with restaurant management, you'll help maximise covers, encourage repeat visits and create memorable experiences that keep guests coming back.

What You'll Do

• Lead, support and develop the reception team,
  setting high standards of service and guest care.
• Oversee reservations across SevenRooms, OpenTable
  and other booking channels, optimising table allocation, pacing and availability to maximise covers and revenue.
• Own VIP experiences, special occasions and guest
  preferences, building relationships with regular guests and key clients.
• Monitor booking trends, cancellations, guest
  spend and performance reports to identify commercial opportunities.
• Maintain accurate guest profiles and CRM data,
  using insights to personalise experiences and encourage guest retention.
• Handle guest feedback, complaints and service recovery with professionalism and care.
• Oversee group bookings, private events and PDR reservations, ensuring a seamless experience from enquiry to arrival.
• Work closely with restaurant management and
  operational teams to maintain clear communication and consistently high standards.

What We're Looking For

• Supervisory or management experience in a premium restaurant or hospitality environment.
• Strong knowledge of reservation systems, ideally SevenRooms and OpenTable.
• Experience managing VIP guests, personalising experiences and building lasting relationships.
• Commercial awareness, including an understanding of covers, revenue optimisation and repeat business.
• Excellent leadership, communication and organisational skills.
• A polished, professional approach and a genuine passion for exceptional hospitality.
• A natural eye for detail and the ability to make every guest feel recognised, valued and well looked after.

The Wright Benefits

• Staff meals on shift and unlimited coffee.
• Discounted food and drinks when dining in our restaurants.
• Hastee Pay, offering access to earned wages when you need them.
• Employee referral scheme.
• Development opportunities, including WSET Levels 1, 2 and 3.
• Supplier trips and industry learning experiences.
• Discounted wine.
• And, of course, a party or two.