Reception Manager – New Opening, Covent Garden

The Wright Brothers Restaurants; Greater London; Presencial; GBP 48 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Staff meals on shift

Discounted food and drinks

Hastee Pay

Employee referral scheme

Development opportunities (WSET Levels

Supplier trips and industry learning

Discounted wine

Company parties

Resumo da oferta

The Wright Brothers Covent Garden is opening a new restaurant and seeking an experienced Reception Manager to shape the guest experience from day one. You will lead the reservations and guest relations function, setting the tone for every guest visit and helping establish standards for the new Covent Garden site.

You will oversee reservations, VIP experiences and guest relationships while leading and developing the reception team, partnering with management to maximise covers, encourage repeat

Qualificações

• Premium restaurant or hospitality supervisory experience.
• Strong knowledge of reservation systems (SevenRooms, OpenTable).
• Experience managing VIP guests and relationships.
• Commercial awareness including revenue and covers.
• Excellent leadership and communication skills.

Responsabilidades

• Lead and develop the reception team with high service standards.
• Oversee reservations across booking channels, optimize allocation and revenue.
• Own VIP experiences and guest preferences, build relationships with regulars.
• Monitor booking trends, cancellations, guest spend and performance reports.
• Maintain accurate guest profiles and CRM for personalised experiences.
• Handle guest feedback and service recovery with professionalism.
• Oversee group bookings and private events from enquiry to arrival.
• Collaborate with management and operations to maintain clear communication.
• Support the guest journey with consistency and warmth.

Conhecimentos

Management experience

Reservation systems

VIP guest relations

Commercial awareness

Leadership

Communication

Ferramentas

SevenRooms

OpenTable

Descrição da oferta de emprego

Reception Manager

Wright Brothers Covent Garden | New Opening

Be part of something new

As we prepare to open our new restaurant in Covent Garden, we're looking for an experienced Reception Manager to help shape the guest experience from day one.

This is an exciting opportunity to play a key role in the next chapter of Wright Brothers, bringing together our expertise in exceptional seafood with a more elevated approach to hospitality, a deeper appreciation of our produce and a considered approach to every detail of the guest journey.

We're looking for someone who takes real pride in their craft, understands the power of genuine guest relationships and knows how to combine exceptional hospitality with commercial performance. Someone who can lead a team, create memorable experiences and help build a restaurant that feels fresh and distinctive, yet unmistakably Wright Brothers in its warmth, character and love of great seafood and good times.

Our Story

For over 20 years, Wright Brothers has been passionate about sourcing and serving exceptional seafood. What began with our co-founders, Ben Wright and Robin Hancock, selling oysters has grown into Wright Brothers Wholesale, supplying more than 750 restaurants across the UK, a collection of much-loved London restaurants and Wright Brothers at Home, our online fishmonger.

In 2024, we established the Wright Brothers Sea Change Foundation to support projects that protect our oceans, promote sustainability and champion the coastal communities that depend on them.

Our philosophy is simple: work hard, be nice to people and be kind to our planet. We believe in great seafood, genuine hospitality and bringing good people together.

The Role

At Wright Brothers, we believe great hospitality is built on genuine relationships. As Reception Manager, you'll lead our reservations and guest experience function, setting the tone for every guest's visit and helping establish the standards that will define our new Covent Garden restaurant.

Combining outstanding guest care with strong commercial awareness, you'll oversee reservations, VIP experiences and guest relationships while leading and developing the reception team. Working closely with restaurant management, you'll help maximise covers, encourage repeat visits and create memorable experiences that keep guests coming back.

What You'll Do

• Lead, support and develop the reception team, setting high standards of service and guest care.
• Oversee reservations across SevenRooms, OpenTable and other booking channels, optimising table allocation, pacing and availability to maximise covers and revenue.
• Own VIP experiences, special occasions and guest preferences, building relationships with regular guests and key clients.
• Monitor booking trends, cancellations, guest spend and performance reports to identify commercial opportunities.
• Maintain accurate guest profiles and CRM data, using insights to personalise experiences and encourage guest retention.
• Handle guest feedback, complaints and service recovery with professionalism and care.
• Oversee group bookings, private events and PDR reservations, ensuring a seamless experience from enquiry to arrival.
• Work closely with restaurant management and operational teams to maintain clear communication and consistently high standards.

What We're Looking For

• Supervisory or management experience in a premium restaurant or hospitality environment.
• Strong knowledge of reservation systems, ideally SevenRooms and OpenTable.
• Experience managing VIP guests, personalising experiences and building lasting relationships.
• Commercial awareness, including an understanding of covers, revenue optimisation and repeat business.
• Excellent leadership, communication and organisational skills.
• A polished, professional approach and a genuine passion for exceptional hospitality.
• A natural eye for detail and the ability to make every guest feel recognised, valued and well looked after.

The Wright Benefits

• Staff meals on shift and unlimited coffee.
• Discounted food and drinks when dining in our restaurants.
• Hastee Pay, offering access to earned wages when you need them.
• Employee referral scheme.
• Development opportunities, including WSET Levels 1, 2 and 3.
• Supplier trips and industry learning experiences.
• Discounted wine.
• And, of course, a party or two.