Reception Manager: Lead Patient Care & Team Scheduling

Nhs View All Jobs; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

We are a small, friendly NHS GP practice located just off the vibrant Kings Road in Chelsea. We are part of the Brompton PCN.

This is a Full-time Reception Manager role (37.5 hours per week) with shifts 8am-4pm and 10:30-6:30, leading the reception team and handling patient queries. The ideal candidate will have experience using System One in a GP setting, strong English, excellent communication, and solid organisational skills.

Qualifications

• Must have extensive experience using System One.
• Experience working in a GP Practice.
• IT proficient to include Systmone and Microsoft packages.
• Fluent English, written and spoken, with Microsoft 365 knowledge.
• Minimum 2 years reception experience; 1 year reception manager experience.
• GCSE English and Maths at grade A–C.

Responsibilities

• Perform routine receptionist duties and manage patient queries and complaints.
• Lead the reception team and rota; monitor maintenance logging for the practice.
• Handle GP administration including NHS eRS referrals, QOF, KPIs and targets.
• Register patients and process workflow documents efficiently.
• Communicate clearly under pressure with excellent customer service.

Skills

Team management

Customer service

Communication

Time management

Fluent English

Education

GCSE English and Maths (A-C)

Tools

System One

Systmone

Microsoft 365

Job description

We are a small, friendly NHS GP practice located just off the vibrant Kings Road in Chelsea. We are part of the Brompton PCN.

This is a Full-time Reception Manager role (37.5 hours per week) with shifts 8am-4pm and 10:30-6:30, leading the reception team and handling patient queries. The ideal candidate will have experience using System One in a GP setting, strong English, excellent communication, and solid organisational skills.