Reception Manager & Health & Safety Lead (GP Practice)

NHS; Daventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare provider in Daventry seeks an experienced Reception Manager to oversee the front-of-house team and ensure excellent patient service. The ideal candidate will have a strong leadership background, experience in a GP practice, and familiarity with EMIS and Docman software. Key responsibilities include managing reception operations, scheduling, and health and safety tasks. The position offers a chance to play a critical role in delivering high-quality patient care in a friendly practice environment.

Qualifications

• Educated to at least GCSE level in English and Maths.
• Previous experience in a senior reception or supervisory role, preferably within a GP practice.
• Strong knowledge of EMIS and Docman.
• Proven ability to lead and motivate a team.
• Experience managing appointment diaries and complex scheduling.

Responsibilities

• Leading and supervising the reception team.
• Organising the practice rota and managing staff absence.
• Monitoring and managing team sickness.
• Ensuring a smooth patient journey.
• Handling complaints from patients.

Skills

Leadership skills

Excellent communication

Interpersonal skills

Organisational skills

IT proficiency

Multitasking ability

Attention to detail

Education

GCSE in English and Maths

Tools

EMIS

Docman

Job description

A healthcare provider in Daventry seeks an experienced Reception Manager to oversee the front-of-house team and ensure excellent patient service. The ideal candidate will have a strong leadership background, experience in a GP practice, and familiarity with EMIS and Docman software. Key responsibilities include managing reception operations, scheduling, and health and safety tasks. The position offers a chance to play a critical role in delivering high-quality patient care in a friendly practice environment.