Head Receptionist

Harri; Burford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25% discount on food and drink

Tips paid weekly

Discounted hotel stays

My Fuller’s benefits platform

Healthcare Cash Plan

Induction and training

Wagestream advance earnings

Job summary

Cotswold Inns & Hotels is seeking a proactive Reception Manager to lead our front desk team, delivering warm hospitality and ensuring smooth check-ins, reservations and guest interactions. You will drive service levels and guest satisfaction across our venues.

You will train new staff, utilise IT systems to manage reservations, and collaborate with colleagues to create a welcoming atmosphere for every guest. A strong hospitality background is essential.

Qualifications

• Experience leading a front-of-house team in hospitality or hotel settings.
• Strong guest-service focus with a track record of delivering smooth service.
• Ability to train and mentor staff to maintain high standards.

Responsibilities

• Lead and supervise the reception team to ensure efficient service.
• Oversee check-ins, reservations and guest interactions.
• Train new staff and support ongoing staff development.
• Utilise IT systems to manage reservations and guest data.
• Collaborate with other departments to maintain a welcoming atmosphere.

Skills

Reception management

Guest service

Team leadership

Training & mentoring

IT systems (reservation software)

Communication skills

Tools

Reservation software

Job description

At Cotswold Inns & Hotels, we pride ourselves on creating unforgettable experiences in some of the most beautiful locations in the Cotswold’s. Whether it’s a wedding reception, board meeting, holiday of a lifetime, or a Christmas feast, we believe in delivering warm hospitality and exceptional service with a personal touch every single day. The teams in our collection of characterful hotels thrive on individuality, integrity, and a deep connection to our communities.

With Fuller’s values at our core – doing things the right way, being part of the family, celebrating individuality, and always asking what’s next? – we invite you to bring your true self and grow with us in a place where tradition and personality are both treasured.

The Bay Tree holds a magical ambiance that it has been remembered for, for centuries. Throughout the hotel the national trust colours are used from Farrow and Ball. Stonewalls, flagstone floors with open log fireplaces and wooden beams, create that home away from home feeling our guests seek.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Reception Manager:

• Maintain high energy levels and ensure smooth service delivery to keep guests satisfied.
• Lead and support the reception team,
• Handle check-ins, reservations and guest interactions alongside the team.
• Take pride in training and mentoring new staff members.
• Utilise IT systems effectively to manage reservations and guest information.
• Work collaboratively with the team to create a welcoming atmosphere for guests.