Head Receptionist - The Bay Tree Hotel, Burford

Fuller's; Burford; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25% discount on food and drink

Tips paid weekly

Discounted hotel stays

Access to My Fuller’s

Healthcare Cash Plan

Full induction and training

Wagestream access

Job summary

Fuller’s Bay Tree in the Cotswolds is seeking a proactive Reception Manager to lead our front desk team and ensure seamless check-ins, reservations, and guest interactions. You will train new staff and maintain high energy to deliver warm hospitality.

Join our family-owned group and benefit from induction, training, and perks like staff discounts, Wagestream access, and a healthcare plan as you help create memorable experiences for guests across our pubs and hotels.

Qualifications

• Maintain high energy levels to ensure smooth service delivery and guest satisfaction.
• Lead and support the reception team, mentoring new staff.

Responsibilities

• Handle check-ins, reservations and guest interactions with the team.
• Train and mentor new staff members to uphold service standards.
• Utilise IT systems to manage reservations and guest information.

Skills

High energy

Guest satisfaction

Team leadership

IT systems

Tools

Reservation systems

Job description

At Cotswold Inns & Hotels, we pride ourselves on creating unforgettable experiences in some of the most beautiful locations in the Cotswold’s. Whether it’s a wedding reception, board meeting, holiday of a lifetime, or a Christmas feast, we believe in delivering warm hospitality and exceptional service with a personal touch every single day. The teams in our collection of characterful hotels thrive on individuality, integrity, and a deep connection to our communities.

With Fuller’s values at our core – doing things the right way, being part of the family, celebrating individuality, and always asking what’s next? – we invite you to bring your true self and grow with us in a place where tradition and personality are both treasured.

The Bay Tree holds a magical ambiance that it has been remembered for, for centuries. Throughout the hotel the national trust colours are used from Farrow and Ball. Stonewalls, flagstone floors with open log fireplaces and wooden beams, create that home away from home feeling our guests seek.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Reception Manager:

• Maintain high energy levels and ensure smooth service delivery to keep guests satisfied.
• Lead and support the reception team,
• Handle check-ins, reservations and guest interactions alongside the team.
• Take pride in training and mentoring new staff members.
• Utilise IT systems effectively to manage reservations and guest information.
• Work collaboratively with the team to create a welcoming atmosphere for guests.