Spa Receptionist

Mallory Court Hotel & Spa, Leamington Spa; Bishop's Tachbrook; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Generous leave

Monthly tips

Discounts & perks

Wellbeing programs

Health & wellness

Sustainable commuting

Exclusive Eden perks

Growth opportunities

Family-friendly policies

Meals on duty

Job summary

Eden Hotel Collection is seeking a Spa Receptionist to warmly welcome guests and manage spa bookings, helping guests feel relaxed from the moment they arrive.

You will handle treatment bookings, answer enquiries, and work with the therapy team to ensure a smooth day while supporting revenue through product sales and diary management.

Qualifications

• Polished, confident with natural people skills.
• Tech-savvy and able to manage bookings in Prem Spa.
• Direct hotel or spa experience preferred, strong service focus.

Responsibilities

• Greet guests warmly and manage spa bookings.
• Take treatment bookings and payments; answer enquiries.
• Support manager to maximise revenue through product sales and diary management.
• Provide information on hotel services and host guests during their stay.

Skills

People skills

Tech savvy

Spa/hotel experience

Tools

Prem Spa booking engine

Job description

We’re proud winners of the AA Small Hotel Group of the year 2024-25 and recently crowned Best Employer at the 2025 Springboard Awards for Excellence Please note this role is contracted to 35 hours, worked across 5 days out of 7.

What you’ll be doing?

As Spa Receptionist, you will ensure our customers feel welcome and at ease the moment they come through the door. Whether they visit the gym, are a regular spa guest, or have a day/stay of relaxation and spa pampering planned, it's your warm and friendly greeting that sets the tone for our customer's experience.

You’ll take treatment bookings and payments, answer membership and treatment enquiries and work closely with the therapy team to ensure a busy day runs like clockwork in our spa. You’ll also support your manager to maximise revenue through proactive product sales and careful treatment diary management.

You will provide information on hotel services and most importantly, as their host, make our guests feel welcome and help them unwind during their stay.

What you’ll need?

• To be well presented, confident and have natural people skills
• To be tech savvy with the ability to manage bookings within our 'prem spa' booking engine
• Ideally, you will have direct experience within a hotel or spa environment, however, more important is your ability to provide great service and build rapport with guests

The ideal candidate must be able to work flexible hours, including regular weekends and bank holidays.

What’s in it for you?

At Eden Hotel Collection, we’re proud of our award-winning approach to employee wellbeing, engagement, and recognition (with industry award wins in 2023, 2024 and 2025!) —which means you’re joining a team that values your happiness, growth, and success every step of the way.

• Generous Time Off: 31 days of leave, increasing to 33 with service.
• Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
• Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
• Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
• Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
• Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
• The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
• Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
• Employee Comm's: Stay connected through Eden Engage for all the latest team news.
• Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
• Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
• Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.

A Culture of Collaboration and Care

We work together to create a truly inclusive workplace, where your voice matters, and real change happens:

• Your Voice Matters: Regular surveys that value your input.
• Real Action: You said, we did — because we listen and respond.
• Sustainability Focus: Employee champions at every hotel and HQ.

We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.

Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.

Want to hear more about 'Life at Eden'? Follow us on Instagram @ehcpeople