Reception Manager - YHA Manchester

YHA (England & Wales); Manchester; On-site; GBP 30,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Reception Manager to lead a friendly team in providing exceptional customer service. Located in the vibrant Castlefield area of Manchester, this role involves overseeing daily operations, managing a team, and ensuring guests have a memorable experience. With a focus on personal growth and well-being, the company offers a supportive environment and various employee benefits, including free hostel stays and discounts. If you are passionate about hospitality and enjoy working in a dynamic setting, this opportunity is perfect for you.

Benefits

10 nights free hostel stays per year

Staff discount and cash back portal

Free YHA Membership

Employee Assistance Program

Free parking for employees

Qualifications

• Experience in hospitality or customer service management.
• Ability to manage varying pressures and prioritize tasks.
• Knowledge of YHA's core purpose and operations.

Responsibilities

• Lead the reception team to ensure excellent customer service.
• Monitor and control reception expenditures.
• Manage staffing rotas and daily hostel operations.

Skills

Hospitality Management

Customer Service

Team Leadership

Budget Management

Basic IT Skills

Food Safety

Education

NVQ Level 3 in Customer Services

Food Safety Level 2

APLH Level 2

Tools

Microsoft Office

Job description

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Reception Manager - YHA Manchester

Reference: APR20257443

Expiry date: 22:59, Thu, 29th May 2025

Location: Greater Manchester

£29,017 per annum (applies to all, including those under the age of 21)

Are you looking for a Reception Manager job, but somewhere fun where you'll meet people from all over the world? If so, we're looking for a Reception Manager to join our lovely friendly team and lead our receptionists to ensure we're offering up the best customer service and experience to our guests. We're located in the beautiful, historic Castlefield area of Manchester next to the canal and only a short walk away from the city centre. We accommodate up to 212 people and our guests travel here from all over the world. We accommodate all types of people from organised groups such as schools, universities and sports groups to International backpackers, families and domestic tourists. We've recently updated our reception and bar area into a big space overlooking an open plan lounge area which we all love.

As a Reception and Accommodation Manager you’ll support the Hostel Manager with the day-to-day management of the hostel. You’ll create a great place for our teams to work and ensure our guests have a great experience in our hostels.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program
• Car park on site (free parking for employees)

There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.

What will you be doing as a Reception and Accommodation Manager?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Leading the team in providing excellent and consistent levels of customer service to agreed YHA standards
• Monitor and control expenditure within the reception function
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service and other management functions.
• Managing the rota to ensure correct levels of staffing in reception
• Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence

What Skills and Experience do you need to be a Reception and Accommodation Manager?

Our Reception and Accommodation Managers are responsible for the line management of their teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of guests.

To provide this service we are looking for candidates who have:

• Experience in hospitality or customer service, including the management and delivery of a quality service
• Experience of managing a team - experience of leading others, providing guidance to members of your team
• NVQ Level 3 within Customer Services, Hospitality, Tourism (desirable)
• Food safety level 2 and APLH level 2 qualifications (desirable)
• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
• Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTEAll relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Duty Manager

Keywords: Hospitality Manager, Hospitality Supervisor, Hospitality Team Leader, Reception Manager