Reception Manager

RBH; Manchester; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading hospitality company in Manchester is seeking a Reception Manager to oversee front office operations. The ideal candidate will have a proven track record of leading teams and a passion for guest service. This role includes responsibilities such as managing guest interactions, overseeing budgets, and ensuring compliance with hotel standards, making it crucial for the overall guest experience.

Benefits

Discounted hotel room rates

Additional day's leave for birthday

Enhanced parental leave

Course Sponsorship

30% F&B discount

Refer a Friend scheme

Flexible working arrangements

Wagestream

Life Insurance

Free meals on duty

Qualifications

• Minimum 2 years of front desk experience in a supervisory or management capacity.
• Proven record of effectively leading a team.
• Exceptional communication and interpersonal skills.

Responsibilities

• Lead the front office team to deliver outstanding guest service.
• Oversee daily front office operations.
• Recruit, train, and mentor front desk staff.

Skills

Communication

Interpersonal Skills

Organizational Skills

Leadership

Tools

Front Desk Management Systems

Microsoft Office Suite

Job description

JOIN US

At RBH, we believe our people are our biggest assets and understand the value of putting them first. Our approach to diversity, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Our Benefits
You will have access to a benefits package we believe truly works for our people:

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty, saving you over £1000 per year
• Competitive Salary PLUS unsociable hours shift allowance of +£2/£3 per hour
• Free on-site car parking

And much more!

A DAY IN THE LIFE OF A RECEPTION MANAGER AT OUR HOTEL

What you'll be doing..

• Lead the front office team to deliver outstanding guest service, ensuring every guest feels valued and welcomed
• Address guest needs promptly and professionally, building lasting impressions and guest loyalty
• Oversee daily front office operations, including check-in/out processes, room assignment accuracy, and seamless billing, with a focus on efficient processes to minimize wait times and uphold high service standards
• Recruit, train, and mentor front desk staff to create a positive, collaborative environment; conduct regular training sessions to maintain service standards and empower team members to handle guest inquiries confidently
• Act as the primary contact for guest concerns, handling complaints with empathy and efficiency, and collaborating with other departments to ensure smooth operations and guest satisfaction
• Manage front office budgets, control expenses, oversee financial transactions, and monitor accounts receivable for accuracy and compliance
• Maintain records of occupancy, rates, and guest profiles, preparing daily, weekly, and monthly reports, and share insights with senior management
• Motivate the team to achieve targets by using both brand and hotel incentives
• Ensure front desk operations comply with hotel safety standards, oversee emergency procedures, and maintain a secure environment for guests and team members
• Act as Duty Manager
• Promptly reply to guest reviews online
• Monitor and act on guest feedback to improve departmental performance
• Carry out regular reviews with your team to enhance individual training and development
• Create rotas in line with the needs of the business.

What We Need From You

• A minimum of 2 years of front desk experience in a supervisory or management capacity within the hospitality industry, ideally in a hotel setting
• Proven record of effectively leading a team, building positive dynamics, and coaching for performance
• Exceptional communication and interpersonal skills, with a passion for delivering high-quality guest service and resolving issues professionally
• Strong organizational abilities to manage daily operations and administrative tasks efficiently
• Familiarity with budgeting, forecasting, and financial reporting, along with knowledge of cash handling, accounts receivable, and basic accounting principles
• Proficiency in front desk and property management systems (PMS), such as Opera or similar, along with a working knowledge of Microsoft Office Suite
• Resourceful, solution-oriented, and comfortable making decisions under pressure
• Flexibility to work evenings, weekends, and holidays as needed to meet the demands of the hotel industry

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.