Reception Manager

Techexchange; Leeds; On-site; GBP 29,000 - 37,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Reception Manager. The successful candidate will deliver exceptional guest service, enhance team performance, and drive sales. This role involves leadership and a passion for hospitality, contributing significantly to the guest experience and team success.

Benefits

Social Events

Training and development

Pension Salary Sacrifice Scheme

Complimentary meals

Discount on Accommodation

Qualifications

• Creative, inspiring leadership.
• Excellent communication skills.
• Analytical skills for problem-solving and sales strategies.

Responsibilities

• Provide excellent guest service and manage the check-in/check-out process.
• Focus on recruiting, training, and team development.
• Drive sales and empower team performance.

Skills

Leadership

Communication

Analytical skills

Tools

Opera

Job description

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What Youll Be Doing

As Reception Manager, youll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, youll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so youll be comfortable driving sales at the desk and empowering your team to do the same.

What Youll Be Doing

As Reception Manager, youll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, youll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so youll be comfortable driving sales at the desk and empowering your team to do the same.

What Youll Bring

• Creative, inspiring leadership that motivates and guides the team to deliver exceptional service
• A keen eye for detail to ensure the highest standards at all times
• A deep passion for hospitality and guest satisfaction
• Excellent communication skills, with the ability to connect naturally with guests and team members
• Analytical skills for problem-solving and sales strategy
• Knowledge of Opera is beneficial
• For you
  
  

We Offer a Benefits Package Including

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme
  
  

As well as real opportunities to develop and gain promotion within the industry.

We are an equal opportunities employer.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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