Reservations Manager

Sixty Eight People; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Sixty Eight People in Central London is seeking an experienced Reservations Manager to lead a multi-site reservations team and oversee a central office operation. The role focuses on maintaining an accurate system, delivering a consistent guest experience, and driving revenue through effective seating and management of no-shows.

You will optimise reservations across venues, train and develop staff, and provide data-driven reporting to senior management.

Qualifications

• Proven experience in a reservations management role, ideally across multiple sites.
• Strong knowledge of OpenTable or equivalent reservations system.
• Excellent organisational and communication skills.
• Ability to balance guest experience with commercial and revenue considerations.
• Experience suitable for moving from restaurant-based reservations to an office-based role is welcome.

Responsibilities

• Lead and develop a team of reservations agents, coordinating schedules for full daily coverage.
• Own the reservations process end-to-end across all sites.
• Provide a welcoming, professional guest experience and resolve enquiries.
• Understand each venue's offering to inform guest recommendations.
• Maintain accurate booking records and secure guest data.
• Monitor booking trends and optimise seating to maximise revenue and minimise no-shows.
• Produce regular reservations performance reports for senior management.

Skills

Team leadership

Guest experience

Communication skills

Tools

OpenTable

Job description

Our client is an established, multi-site premium restaurant group in Central London. They are seeking an experienced Reservations Manager to lead their reservations function, ensuring a seamless, professional booking experience for guests across all venues.

The Role

The Reservations Manager will lead a team of reservations agents from a central office, ensuring the reservations system is maintained accurately and that every guest enquiry, booking and request is handled to a consistently high standard. This role also plays an important part in optimising revenue through effective management of covers, seating and no-shows.

Key Responsibilities

• Leading and developing a team of reservations agents, coordinating schedules to ensure full and consistent daily coverage
• Owning the reservations process end-to-end, ensuring bookings are handled accurately and efficiently across all sites
• Delivering a welcoming, professional guest experience at every touchpoint, and confidently resolving enquiries and special requests
• Maintaining a comprehensive understanding of each venue's offering to support informed guest recommendations
• Maintaining accurate records of bookings, cancellations and guest preferences, ensuring guest data is handled securely
• Monitoring booking trends and optimising seating plans to maximise revenue and minimise no-shows
• Producing regular reporting on reservations performance for senior management

Candidate Requirements

• Proven experience in a reservations management role, ideally across multiple sites
• Strong, confident working knowledge of OpenTable or an equivalent reservations system
• Excellent organisational and communication skills
• Comfortable balancing guest experience with commercial and revenue considerations
• Candidates from a restaurant-based reservations background looking to move into a more office-based role, or reception managers seeking a similar step, are equally welcome to apply