Reception Manager

Platinum Recruitment Consultancy; England; On-site; GBP 32,000; Full time

Job summary

An established industry player is seeking a dynamic Reception Manager to lead their team in a prestigious hotel in Hertford. This role offers the chance to create unforgettable guest experiences while fostering a supportive environment. You will oversee reception operations, handle guest inquiries, and ensure exceptional service standards. With a comprehensive benefits package including generous holiday allowance and discounts, this is an exciting opportunity for hospitality superstars looking to make a significant impact in their career. Join a team that values your contributions and offers a rewarding journey ahead.

Benefits

29 days holiday

50% discount on F&B

Accommodation discounts

Recognition and rewards scheme

Cycle to work scheme

PERKZ discount scheme

Qualifications

• Experience in luxury hotel reception management is essential.
• Strong leadership and communication skills are required.

Responsibilities

• Manage daily operations of the reception and guest services.
• Handle guest inquiries and complaints professionally.
• Update guest profiles for memorable experiences.

Skills

Reception management experience

Leadership qualities

Excellent communication skills

Complaint handling

Ability to perform under pressure

Tools

HART reservation system

Job description

Job Description

Role: Reception Manager
Location: Hertford
Salary / Rate of pay: £31,475 per annum

Are you a hospitality superstar with a passion for creating unforgettable guest experiences? If so, we at Platinum Recruitment are working with a luxury client located in the heart of beautiful Hertfordshire who are seeking a dynamic and enthusiastic Reception Manager to join their team.

What's in it for you?

We know how important it is to feel valued. That's why our client offers a comprehensive package, including:

• 29 days holiday (Increases with length of service after 12 months)
• 50% discount on F&B across all properties in the group
• Huge discounts on accommodation across all properties in the group
• Recognition and rewards scheme
• Cycle to work scheme
• PERKZ discount scheme

Package

Salary: £31,475 per annum

Why choose our Client based in Hertford?

This is your opportunity to demonstrate your expertise and join a prestigious hotel that fosters a supportive and collaborative working environment for all team members!

Reception Manager Responsibilities:

• Ensure profiles of guests are updated so we can create memorable experiences on return visits.
• Handle guest inquiries, requests, and complaints with professionalism and efficiency.
• Log any guest comments or feedback and effectively communicate within the team.
• Oversee the daily operations of the reception and guest service departments, ensuring exceptional service standards are consistently met.
• Ensure revenue is not being written off, and that daily Adjustment Reports are sent to Accounts with the day's banking.
• Maintain accurate records and reports.

Desired qualifications & skills:

• Previous experience in reception management at a luxury 4 or 5-star hotel.
• Proficiency in reception and reservation systems (HART) is advantageous.
• Strong leadership qualities.
• Ability to perform well under pressure.
• Excellent communication skills.
• Highly effective in handling complaints.

Ready to embark on an exciting and rewarding career journey?
Click Apply Now to discuss this Reception Manager role in Hertford and become a vital part of our client's exceptional team!

Consultant: Helen Davies
Job Number: 932181 / INDFOHF&B
Job Role: Reception Manager
Location: Hertford

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.