Reception Manager

Burnham Beeches Hotel; Burnham-on-Crouch; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company events

Company pension

Discounted or free food

Employee discount

Free parking

On-site parking

Job summary

Burnham Beeches Hotel, a 4-star property, is seeking a Reception Manager to lead the front office team and deliver a refined guest experience. The successful candidate will ensure smooth operations, high service standards, and personalised stays for leisure and corporate guests.

You will manage check-in/out, reservations, and guest enquiries, train staff, and drive revenue through upselling while maintaining brand and health & safety compliance. Flexibility including weekends is required.

Qualifications

• Proven leadership of front desk teams in a hotel setting.
• Excellent guest service mindset with professional communication.
• Strong organisational and problem-solving skills in a busy environment.

Responsibilities

• Oversee all front desk operations including check-in/out, reservations, and guest enquiries
• Lead, train, and motivate the reception team to deliver 4-star service standards
• Ensure a warm, professional, and efficient guest journey at all times
• Manage guest feedback, complaints, and VIP requests promptly and effectively
• Maintain strong communication with Housekeeping, Events, and Food & Beverage teams
• Monitor room availability, occupancy levels, and upselling opportunities
• Ensure presentation standards of reception and lobby areas are high
• Control cash handling, billing accuracy, and daily reconciliation
• Support revenue targets through room upgrades and add-on sales
• Ensure compliance with brand standards, policies, and health & safety regulations

Skills

Team leadership

Guest service

Communication

Attention to detail

Problem solving

Pressure handling

Upselling

PMS knowledge

Tools

Opera

Protel

RMS

Job description

We aren’t interested in creating a workforce, we build a community at our hotels.

Join an exceptional team of hospitality heroes here at our wonderful hotel, Burnham Beeches.

We are passionate about ensuring a memorable stay for our guests and strive to ensure personal service, commitment, and individuality are at the heart of all we do.

Burnham Beeches Hotel is a 4-star hotel Georgian Hotel hidden amongst 10 acres of beautiful gardens in the Buckinghamshire countryside. The hotel boasts 82 bedrooms, a leisure club, extensive conference and banqueting facilities and a restaurant.

The hotel is busy throughout the year, with a focus on hosting both leisure and corporate guests for a variety of events. From private family functions, engagement parties, baby showers and weddings to product launches, conferences, board meetings, away days and more, we deliver a little stately service, with a lot of personality.

Burnham Beeches Hotel just completed a beautiful transformation! Refreshments took place across the hotel from our suites and bedrooms in the original Manor House through to the Reception and other public areas, staying in keeping with the Manor House's fantastic heritage and historical features.

It is a fantastic time to join the hotel community and bring your own ideas, expertise, and experience whilst driving hotel business and performance.

As a Reception Manager in a 4-star hotel, you are responsible for delivering a refined, professional, and personalised guest experience while leading the front office team. The role focuses on maintaining high service standards, ensuring smooth operations, and creating memorable stays that align with the expectations of an upscale hospitality environment.

Key Responsibilities

• Oversee all front desk operations including check-in/out, reservations, and guest enquiries
• Lead, train, and motivate the reception team to consistently deliver 4-star service standards
• Ensure a warm, professional, and efficient guest journey at all times
• Manage guest feedback, complaints, and VIP requests promptly and effectively
• Maintain strong communication with Housekeeping, Events, and Food & Beverage teams
• Monitor room availability, occupancy levels, and upselling opportunities
• Ensure presentation standards of reception and lobby areas are consistently high
• Control cash handling, billing accuracy, and daily financial reconciliation
• Support revenue targets through room upgrades and add-on sales
• Ensure compliance with brand standards, policies, and health & safety regulations

Key Skills & Competencies

• Strong leadership with the ability to inspire a service-driven team
• Exceptional guest service and communication skills
• High attention to detail and organisation
• Problem-solving with a proactive mindset
• Ability to work under pressure in a busy, guest-focused environment
• Commercial awareness (upselling, occupancy, revenue)
• Strong IT and PMS system knowledge (Opera, Protel, RMS, etc.)

Experience & Requirements

• Previous experience as a Reception Manager
• Experience within a 4-star or higher standard hotel
• Proven experience managing teams and handling guest relationsFlexible availability (including weekends, evenings, and holidays)
• Professional appearance and presentation

  Please note: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

  The Immersive Hospitality Management is an equal opportunities employer. We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010).

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Work Location: In person