Night Manager

Burnham Beeches Hotel; Greater London; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Free meals on duty

Pension scheme

Staff accommodation

Training & development

Job summary

Burnham Beeches Hotel in Buckinghamshire is seeking a dedicated LIVE IN Night Receptionist to deliver exceptional service to guests during the night shift and manage the reception desk across the hours of darkness. The role requires a proactive, customer-focused approach and a commitment to maintaining the hotel’s high hospitality standards.

The successful candidate will be a strong team player with excellent communication skills, the ability to stay calm under pressure, and confidence with

Qualifications

• Excellent team player with a positive and proactive attitude.
• Outstanding customer service and communication skills.
• Strong attention to detail and accuracy.
• Remain calm and professional under pressure.
• Courteous, friendly, and professional manner.
• Confident using computer systems and handling administrative tasks.
• Previous hotel reception experience is preferred.

Responsibilities

• Welcome and assist guests in a sincere, courteous, and professional manner.
• Provide information about hotel facilities, services, and promotions.
• Complete guest documentation, checks, bills and reports accurately.
• Operate the telephone system professionally and efficiently.
• Conduct night audit and end-of-day procedures as required.
• Respond to guest requests, concerns and emergencies calmly and effectively.
• Ensure reception area is maintained to a high standard.
• Collaborate with other departments to ensure a seamless guest experience.

Job description

We aren’t interested in creating a workforce, we build a community at our hotels.

Join an exceptional team of hospitality heroes here at our wonderful hotel, Burnham Beeches.

We are passionate about ensuring a memorable stay for our guests and strive to ensure personal service, commitment, and individuality are at the heart of all we do.

Burnham Beeches Hotel is a 4-star hotel Georgian Hotel hidden amongst 10 acres of beautiful gardens in the Buckinghamshire countryside. The hotel boasts 82 bedrooms, a leisure club, extensive conference and banqueting facilities and a restaurant.

The hotel is busy throughout the year, with a focus on hosting both leisure and corporate guests for a variety of events. From private family functions, engagement parties, baby showers and weddings to product launches, conferences, board meetings, away days and more, we deliver a little stately service, with a lot of personality.

It is a fantastic time to join the hotel community and bring your own ideas, expertise, and experience whilst driving hotel business and performance.

We are seeking a professional, customer-focused "LIVE IN" Night Receptionist to join our team. The successful candidate will be responsible for delivering exceptional guest service throughout the night, ensuring the smooth operation of the reception desk and maintaining high standards of hospitality at all times.

Key Responsibilities

• Welcome and assist all guests in a sincere, courteous, and professional manner, always striving to exceed expectations.
• Provide guests with information regarding hotel facilities, services, and current promotions, promoting these where appropriate.
• Complete all guest documentation, checks, bills, and reports accurately in line with hotel and company procedures.
• Operate the telephone system professionally and efficiently, handling enquiries and requests promptly.
• Conduct night audit and end-of-day procedures as required.
• Respond to guest requests, concerns, and emergencies in a calm and effective manner.
• Ensure the reception area is maintained to a high standard and all administrative tasks are completed accurately.
• Work collaboratively with other departments to ensure a seamless guest experience.

Ideal Candidate

The successful applicant will:

• Be an excellent team player with a positive and proactive attitude.
• Have outstanding customer service and communication skills.
• Demonstrate strong attention to detail and accuracy.
• Remain calm and professional when working under pressure.
• Display a courteous, friendly, and professional manner at all times.
• Be confident using computer systems and handling administrative tasks.
• Have previous hotel reception experience (preferred but not essential).

Benefits

• Competitive salary with incentive scheme
• Discount schemes across the Corus Hotels group
• Free meals whilst on duty
• Training and development opportunities
• Company pension scheme
• Employee assistance programme
• 28 days paid holiday per year (inclusive of bank holidays)
• Teambuilding events
• Employee of the month
• Tripadvisor incentive
• Monthly Employee appreciation lunch
• Paid birthday off
• Uniform
• Staff Accommodation

Please note:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

The Corus Hotels Group is an equal opportunities employer. We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010).

Applicants must have the right to work in the UK, as we do not provide visa sponsorship.

Compensation: Competitive salary