Reception Lead: Guest Experience & Operations

German Gymnasium; Greater London; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Industry leading pay

50% restaurant discount

Stream salary access

Employee Assistance Program

Healthy meals on shift

Recognition programs

Evolv Edge training

Holiday entitlement

Volunteer day

Refer a friend scheme

Job summary

German Gymnasium in London is seeking a passionate Reception Manager to be the welcoming face of the venue, handling calls, enquiries and reservations with grace and efficiency.

You will ensure smooth service, allocate guests, and foster warm relationships with guests and team members. The role offers growth within a premium hospitality group and a competitive salary with industry-leading benefits.

Qualifications

• Seeking a passionate, guest-centric Reception Manager for a premium hospitality venue.
• Experience handling calls, enquiries and reservations with grace and efficiency.
• Able to build lasting relationships with guests and team members.

Responsibilities

• Manage calls, enquiries and reservations to ensure smooth service.
• Allocate guests in a planned, organised manner and support front-of-house flow.
• Build strong relationships with guests and colleagues to enhance the guest experience.

Skills

Communication

Guest service

Call handling

Reservations management

Team collaboration

Job description

German Gymnasium in London is seeking a passionate Reception Manager to be the welcoming face of the venue, handling calls, enquiries and reservations with grace and efficiency.

You will ensure smooth service, allocate guests, and foster warm relationships with guests and team members. The role offers growth within a premium hospitality group and a competitive salary with industry-leading benefits.