Reception Lead: Elevate Guest Experiences & Team

The Commercial Hotel; Johnstone; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Above government rate

10% tips policy

Free meals on shift

Drinks on shift

Wellbeing services

Learning & development opportunities

Job summary

Manorview is seeking a friendly, organised Duty Manager to lead our front-of-house team and ensure a memorable guest experience. You will supervise daily operations, greet guests, manage bookings, banking and team performance while upholding health and safety standards across the venue.

The ideal candidate has at least 1 year of supervisory experience, excellent communication skills and a proactive approach.

Qualifications

• Minimum of 1 Year Supervisory Experience (Essential).
• Excellent attention to detail and ability to manage workload (Essential).
• Excellent communication skills (Essential).
• Ability to work under your own initiative (Essential).
• Previous Administrative Experience (Desirable).
• Experience with ResDiary, Procure Wizard or Hotel Executive (Desirable).

Responsibilities

• Meet and greet our guests on arrival.
• Managing internal and external communication from guests regularly through different communication channels.
• Ensuring that all external contractors are signed in and aware of our Fire Safety procedures.
• Take payments for bookings, managing deposits and banking during your shift.
• Update guest information into our system as and when required.
• Completing Duty Manager Shifts within the venue, with overall responsibility for not only your own department but the health and safety of the entire venue and all within it.
• Complete Team Schedules, in line with venue requirements.
• Ensure your Team is fully trained, coaching and managing performance where required.
• This list is not exhaustive and other adhoc tasks may be required, and will be discussed with you in advance.

Skills

Supervisory experience

Excellent communication

Customer service focus

Organisation and detail

Ability to work under pressure

Tools

ResDiary

Procure Wizard

Hotel Executive

Job description

Manorview is seeking a friendly, organised Duty Manager to lead our front-of-house team and ensure a memorable guest experience. You will supervise daily operations, greet guests, manage bookings, banking and team performance while upholding health and safety standards across the venue.

The ideal candidate has at least 1 year of supervisory experience, excellent communication skills and a proactive approach.