Reception Lead (Almondsbury & Pilning Surgeries) Fixed Term 12 months

The Methodist Church in Britain; West of England; On-site; GBP 24,000 - 30,000; Full time

Job summary

Hanham Health is seeking a Reception Team Lead to oversee reception teams at Almondsbury and Pilning Surgeries on a 12‑month fixed‑term contract. The role combines frontline duties with leadership, requiring rotation across two sites and flexibility to cover both locations.

Responsibilities include scheduling rotas, monitoring workloads and sickness, handling complaints, and supervising front‑desk tasks, telephone and online channels. Previous GP practice supervisory experience is preferred.

Qualifications

• Educated to GCSE level or equivalent.
• GCSE English and Maths at grade C/4 or above, or equivalent.

Responsibilities

• Provide day-to-day supervision and operational leadership of the reception teams across both surgery sites.
• Produce and maintain reception rotas to ensure adequate staffing levels across both sites.
• Monitor daily workloads and allocate work across the reception team.
• Ensure patient enquiries are handled in a timely, professional manner and support staff with complex enquiries.
• Monitor patient access channels, including telephones, online consultations, email, website enquiries and admin workstreams.
• Support the management of patient concerns, complaints and feedback.

Skills

People management

Education

GCSE level or equivalent

GCSE English and Maths (C/4 or above)

Job description

The Reception Team Lead oversees the reception teams at Almondsbury and Pilning Surgeries, run by Hanham Health, on a 12-month fixed-term contract. The post centres on day-to-day supervision: setting rotas, monitoring workloads and sickness, handling patient complaints, and overseeing telephone, online consultation and email workstreams. It is a hands‑on role, with direct front‑desk duties alongside leadership, and it requires flexibility to cover both sites. Previous supervisory experience in a GP practice is sought.

What the job involves

• Provide day‑to‑day supervision and operational leadership of the reception teams across both surgery sites
• Produce and maintain reception rotas to ensure adequate staffing levels across both sites
• Monitor daily workloads and allocate work across the reception team
• Ensure patient enquiries are handled in a timely, professional manner and support staff with complex enquiries
• Monitor patient access channels, including telephones, online consultations, email, website enquiries and admin workstreams
• Support the management of patient concerns, complaints and feedback
• Monitor reception staff sickness and absence and coordinate annual leave and planned training
• Conduct regular one‑to‑one meetings and contribute to appraisals and performance management
• Coordinate induction for new reception staff, identify training needs and monitor mandatory training compliance
• Organise and lead monthly reception team meetings and circulate action logs
• Undertake front‑desk reception duties, including greeting patients, answering calls and booking appointments
• Monitor stock levels and arrange replenishment of supplies

Qualifications

• Educated to GCSE level or equivalent
• GCSE English and Mathematics at grade C/4 or above, or equivalent

Other

• Flexibility to work across both sites and adapt to changing operational needs

Nice to have

• Previous supervisory experience within a GP practice
• Relevant supervisory or management qualification