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Reception / Host

Patek Philippe

London

On-site

GBP 25,000 - 35,000

Full time

Yesterday

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Job summary

A prestigious luxury brand is seeking a Receptionist in London to create an exceptional customer experience. As the first point of contact, you'll ensure clients receive refined and professional service, maintain the showroom ambiance, and assist with various tasks to uphold the company's standards.

Qualifications

Significant experience in hospitality roles.
Exceptional communication and organizational skills.
Ability to work in fast-paced environments.

Responsibilities

Greet customers and provide concierge service.
Assist sales consultants during customer appointments.
Maintain a high standard of appearance and hygiene.

Skills

Communication skills

Organizational skills

Time management

Customer service

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

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As the first point of contact for clients, you will play a key role in creating an exceptional customer experience to ensure all guests receive professional, refined and elegant care in all interactions as well as in the presentation and service of food and beverages. This role requires an enthusiastic, motivated and service driven professional, willing to create an outstanding experience to the customer. Ensure that the Company’s standard of service is met and adhered to at all times.

Main Duties:

·Customer Greeting and Concierge Service

·Warmly welcome all customers upon arrival, ensuring they feel valued and comfortable.

·Understanding the needs of the client and gracefully guide clients to the appropriate departments based on their needs.

·Maintain a luxurious and welcoming atmosphere in the showroom, upholding the company’s high standards of customer care.

·Offer, preparation and service of tea, coffee, and cold refreshments.

·Assist the Sales consultants during the customer appointments

·To ensure all requests are dealt with in a secure and timely fashion

·Maintaining food and drink preparation areas, back office areas

·Maintaining sales and customer service client areas

·Monitor and replenish stock

·Help with product displays and ensure the showroom is presentable and stocked with high-quality materials.

·Communicating with all levels of staff and management

·To work closely with the team to establish and resolve problems

·Using all Microsoft packages including Word, Excel & Outlook.SAP, Sage & Sell-out systems

·Run errands and take on any request to ensure the store is running efficiently

·To keep the store tidy at all times

Criteria:

·Exceptional communication skills, both written & verbal, and a confident telephone manner

·Significant experience in hospitality roles.

·Ability to speak effectively with internal staff, external customers and suppliers

·Have an enthusiastic and positive personality and effectively manage your time and productivity whilst at work

·Ability to work as a self-motivated individual as well as part of a team

·Proven organisational skills. Able to set and meet deadlines

·Used to working in a very fast paced environment and can manage in pressured situations

·Keeping a high standard of appearance and personal hygiene

·Have full knowledge of products, to be able to explain and recommendpurchases.

*Full training will be given for product knowledge

·Experience in the Luxury Retail Industry is desirable but not essential

·Must hold a valid passport and complete a security DBS check

Seniority level

Seniority level
Entry level

Employment type

Employment type
Temporary

Job function

Job function
Administrative
Industries
Retail Luxury Goods and Jewelry

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