Reception Host

Individual Restaurants; Chester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Training programme

Food & drink discount

Healthcare plan

Pension contribution

Wagestream access

Employee assistance

Charity events

Team meals on shift

Job summary

Individual Restaurants is seeking a friendly Reception Host to be the face of our venues, greeting guests and ensuring a warm, world-class dining experience. You will create a positive first impression and support guests throughout their visit with proactive, attentive service.

The role emphasizes outstanding communication, a neat presentation, and the ability to manage high-pressure situations while collaborating with a busy hospitality team.

Qualifications

• Experience in hospitality or customer-facing roles.
• Excellent communication and interpersonal skills.
• Able to handle high-pressure situations with efficiency.

Responsibilities

• Greet guests and be the face of the restaurant.
• Ensure guests have a welcoming first impression and world-class dining experience.
• Assist guests with inquiries, reservations and service expectations.
• Collaborate with team to maintain outstanding service standards.

Skills

Hospitality

Guest service

Communication

Customer facing

Job description

Are you passionate about providing exceptional hospitality and creating a welcoming atmosphere? Individual Restaurants has an exciting opportunity for an experienced and well-presented Reception Host to join our team.

As a Reception Host, you will be the face of our establishment, ensuring guests have a positive first impression and a world class dining experience.

Why work with us

• The Sunday Times - Best place to work 2024 & 2025
• Full in-house training provided through our bespoke RISE programme
• 50% off your food and drink bill at any of our restaurants, at any time, for up to 8 people
• Enhanced Maternity and Paternity packages
• Access to up to 40% of earnt wages and financial wellbeing tools through Wagestream
• Employee Assistance Programme through The Drinks Trust, providing 24/7 support and access to counselling services.
• Career pathways and development through our high performers programme
• 3% employer pension contribution
• Team meals on shift
• 15% off your grocery bill at Iceland Foods
• Health Care Cash Plan
• Opportunities to take part in fundraising and charity events
• Discounts and cashback from hundreds of high street and online retailers
• Refer a friend and earn up to £500
• Individual Champion programme - acting as an ambassador of your brand and representing your team.

When you join Individual Restaurants, you’re not just joining one team. You’re joining a collection of leading restaurants, all with a stellar reputation for quality service and exceptional food. Explore roles across our collection of 30+ restaurants, Piccolino, Restaurant Bar & Grill, and Riva Blu

About You

• Previous experience as a Reception Host or in a similar customer-facing role within the hospitality industry.
• Exceptional communication and interpersonal skills.
• Ability to handle high-pressure situations with efficiency.

An individual role is just that. Individual. We hire the best talent across all areas of the business and value them as such. That’s why we have an ongoing commitment to invest in our people through quality training and mentoring from our amazing leadership team.

If you have the passion and drive to be the best and would like to join our team as our new Reception Host, we would love to hear from you!