Reception & Holiday Sales Advisor

Henson Leisure ltd; Swansea; On-site; GBP 18,000 - 22,000; Full time

Job summary

Henson Leisure Group seeks passionate customer-focused individuals to join its team across Saltern Holiday Park (Tenby), Wood Park (New Hedges) and Croft Country Park (Reynalton). You’ll help guests from first enquiry through to departure, delivering friendly service and assisting with bookings, upgrades and on-park standards.

This varied role blends customer service, holiday sales, administration and on-park support, with opportunities to develop hospitality and sales skills in Pembrokeshire’s

Qualifications

• Previous experience in a customer-facing role.
• Excellent communication and interpersonal skills.
• Flexibility to work weekends and school holiday periods.
• A valid driving licence and access to reliable transport preferred.

Responsibilities

• Assisting customers with holiday enquiries via telephone, email and in person.
• Helping guests find the perfect accommodation and holiday option to suit their needs.
• Managing bookings accurately and efficiently.
• Promoting holiday upgrades and additional services to enhance the guest experience.
• Delivering a professional and welcoming check-in and check-out experience.
• Providing excellent aftercare service and resolving guest queries.
• Supporting reception and holiday sales operations across three parks.
• Building positive relationships with guests and colleagues at multiple locations.

Skills

Customer service

Communication

Sales

Teamwork

Multitasking

Job description

Help Create Amazing Holiday Memories in One of Wales' Most Beautiful Destinations

Are you a people person who loves delivering exceptional customer service and helping others enjoy memorable experiences?

At Henson Leisure Group, we're proud to own and operate a collection of high-quality holiday parks across West and South West Wales. For over a decade, we've been creating unforgettable holidays for thousands of guests and have built a reputation for exceptional standards and outstanding customer care.

We're currently looking for enthusiastic, friendly and customer-focused individuals to join our team as

These exciting roles offer the opportunity to work across three beautiful locations: Saltern Holiday Park in Tenby, Wood Park in New Hedges and Croft Country Park in Reynalton. You'll enjoy a varied role where no two days are the same, helping guests from their first enquiry through to the end of their stay while working as part of a welcoming and supportive team.

If you enjoy meeting new people, thrive in a busy environment and take pride in delivering excellent service, we'd love to hear from you.

The Role

You'll play a vital role in creating positive guest experiences and supporting the day-to-day operation of our holiday parks.

From answering enquiries and making bookings to welcoming guests and assisting with on-park standards, you'll be at the heart of the customer journey.

This is much more than a traditional reception position. It's a varied role that combines customer service, holiday sales, administration and on-park support responsibilities.

Your Responsibilities Will Include

• Assisting customers with holiday enquiries via telephone, email and in person
• Helping guests find the perfect accommodation and holiday option to suit their needs
• Managing bookings accurately and efficiently
• Promoting holiday upgrades, additional services and accommodation options that enhance the guest experience
• Delivering a professional, friendly and welcoming check-in and check-out experience
• Providing excellent aftercare service and resolving guest queries efficiently
• Supporting reception and holiday sales operations across all three holiday parks
• Building positive relationships with guests and colleagues across multiple locations
• Working closely with the wider team to deliver exceptional customer service
• Carrying out park and accommodation checks to help maintain the high standards our guests expect
• Assisting with accommodation readiness and presentation where required

Why You'll Love This Role

• Work across three unique holiday parks in stunning Pembrokeshire locations
• Enjoy a varied role where every day brings something different
• Meet guests from across the UK and help create unforgettable holiday experiences
• Be part of a growing and successful family-owned business
• Work within a supportive and friendly team environment
• Develop valuable customer service, hospitality and sales skills
• Make a genuine difference to our guests' holiday experience

What We're Looking For

We're seeking someone who is:

• Friendly, approachable and confident communicating with people
• Professional, positive and enthusiastic
• Organised and comfortable working in a fast-paced environment
• Adaptable and capable of managing multiple tasks
• A genuine team player with a proactive, can-do attitude
• Committed to exceeding customer expectations
• Previous experience in a customer-facing role
• Excellent communication and interpersonal skills
• Flexibility to work weekends, bank holidays and school holiday periods
• A valid driving licence and access to reliable transport, due to travel between park locations
• Ability to be physically active around the parks as required

Please Note

This is not solely a desk-based reception role.

While customer service and holiday sales form the heart of the position, there will be occasions when you'll be out and about around the parks and within accommodation units to help ensure our facilities are presented to the highest standards.

This role would suit someone who enjoys variety, likes being part of the wider operation and thrives in a hands-on environment.

If you're looking for a role where you can meet new people, make a real difference to guests' holidays and work in some of Pembrokeshire's most beautiful locations, we'd love to hear from you.