Reception & Helpdesk Lead - Guest Experience & Ops

Publicis Groupe ANZ; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension

Private Medical

25 days annual leave

Onsite café

Job summary

Publicis Re:Sources in London is seeking a proactive Reception Manager to lead front-of-house and Helpdesk support at the TVC White City site. You will welcome clients, manage rosters, coordinate with security and facilities, and ensure a warm, professional visitor experience.

This full-time, in-office role is Monday–Friday 8am–5pm, with travel to other London offices. You will use Outlook and Teams for bookings, maintain reception procedures, and support broader facilities tasks in line with

Qualifications

• Excellent communication and client-facing skills.
• Strong attention to detail and organisational ability.
• Ability to stay calm and professional under pressure.
• Self-motivated with the ability to work independently and as part of a team.

Responsibilities

• Maintain a clear understanding of daily work schedules and rotas.
• Answer and transfer calls professionally per procedures.
• Provide a warm, professional welcome to clients and guests.
• Maintain a clean, organised workspace and professional presentation.
• Collaborate with security, pantry, post room and other departments.
• Loster, update VIP information and assist with hotel/meeting room bookings.

Skills

Communication skills

Customer focus

Calm under pressure

Self-motivation

Teamwork

Tools

Outlook

Microsoft Teams

Job description

Publicis Re:Sources in London is seeking a proactive Reception Manager to lead front-of-house and Helpdesk support at the TVC White City site. You will welcome clients, manage rosters, coordinate with security and facilities, and ensure a warm, professional visitor experience.

This full-time, in-office role is Monday–Friday 8am–5pm, with travel to other London offices. You will use Outlook and Teams for bookings, maintain reception procedures, and support broader facilities tasks in line with