Helpdesk & Facilities Manager – Client‑Centric

Publicis Groupe ANZ; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Health and lifestyle benefits

Pension

Life Assurance

Private Medical

Annual Leave 25 days + 8 bank holidays

Job summary

Publicis Groupe UK is seeking a proactive, highly organised Facilities & Helpdesk Coordinator for an in-office role based in London. You will act as the frontline support for the TVC and Publicis facilities, ensuring smooth operation of bookings, access control, and guest experiences across locations.

You will manage the helpdesk, coordinate room setups, and support security, with a strong emphasis on safety, SLA adherence, and excellent client service.

Qualifications

• 2 years in a corporate service helpdesk or similar high-volume service delivery role.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Experience with calendar/meeting room booking systems.

Responsibilities

• Serve as primary POC for the Groupe helpdesk tool and resolve issues.
• Manage Facilities Service Now dashboard and meet SLAs.
• Maintain Helpdesk guide and adapt procedures.
• Assist with TVC Publicis access control and guest passes.
• Coordinate room setups and pitches across London locations.
• Ensure health & safety compliance and flexible shift coverage.
• Lead reception supervisor team and develop the helpdesk.
• Deliver timely, client-centric issue resolution.

Skills

Problem solving

Resilience under pressure

Communication

Client focus

Attention to detail

Organisational skills

Proactivity

Teamwork

Diplomacy

Tools

Microsoft Office

Booking systems

Job description

Publicis Groupe UK is seeking a proactive, highly organised Facilities & Helpdesk Coordinator for an in-office role based in London. You will act as the frontline support for the TVC and Publicis facilities, ensuring smooth operation of bookings, access control, and guest experiences across locations.

You will manage the helpdesk, coordinate room setups, and support security, with a strong emphasis on safety, SLA adherence, and excellent client service.