Reception Front of House

Reed; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Reed is seeking a polished Front of House professional to become the face of a prestigious commercial building in Victoria, London. This role delivers a concierge-style experience, welcomes occupiers and visitors, and coordinates access and deliveries.

The successful candidate will enjoy engaging with people, delivering outstanding service, and maintaining presentation, professionalism and attention to detail in a premium corporate environment.

Qualifications

• Minimum 2 years' experience in Front of House, Concierge, Reception or similar customer-facing role.
• Excellent communication and interpersonal skills.
• Professional, polished and highly presentable.
• Strong organisational and administrative skills.

Responsibilities

• Deliver a warm, professional welcome to all visitors and occupiers.
• Manage visitor arrivals and sign-in procedures.
• Coordinate post, deliveries and contractor access.
• Act as a trusted point of contact for occupiers and guests.
• Support occupier events and day-to-day building activities.
• Maintain a professional and organised front-of-house environment.
• Work closely with management and security teams to ensure a seamless experience.

Skills

Customer service

Communication

Professional presentation

Organisation

Job description

Our client is looking for a polished, professional and service-focused Front of House professional to become the face of a prestigious commercial building in the heart of Victoria.

This is not a traditional receptionist position. The successful candidate will be responsible for creating exceptional first impressions, building strong relationships with occupiers and visitors, and delivering a concierge-style experience within a premium corporate environment.

We are seeking someone who genuinely enjoys engaging with people, takes pride in delivering outstanding customer service, and understands the importance of presentation, professionalism and attention to detail.

About the Role

As the first point of contact for occupiers, guests and visitors, you will play a key role in creating a welcoming and professional atmosphere throughout the building.

You will be responsible for:

• Delivering a warm and professional welcome to all visitors and occupiers.
• Managing visitor arrivals and sign-in procedures.
• Coordinating post, deliveries and contractor access.
• Acting as a trusted point of contact for occupiers and guests.
• Supporting occupier events and day-to-day building activities.
• Maintaining a professional and organised front-of-house environment at all times.
• Working closely with building management and security teams to ensure a seamless customer experience.
• A minimum of 2 years' experience within Front of House, Concierge, Reception, Guest Relations or a similar customer-facing role.
• Excellent communication and interpersonal skills.
• Professional, polished and highly presentable.
• Strong organisational and administrative skills.
• Comfortable building relationships with occupiers, visitors and stakeholders.
• Strong attention to detail and a proactive approach to service delivery.

Ideal Background

• Front of House Coordinator
• Guest Relations Executive
• Hospitality Host
• Client Services Assistant

We are especially interested in individuals from:

• Luxury hospitality
• Private members clubs
• Corporate reception
• High-end customer service environments

If you're someone who takes pride in creating a memorable experience for everyone who walks through the door and enjoys working within a premium environment, we'd love to hear from you.