Reception and Customer Service (Placemaker)

Places Leisure Group; Rotherham; Presencial; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Real Living Wage

Pension plan

Bonus scheme

Annual leave trade

Healthcare cashback

Wellbeing support

Place Rewards discounts

Training & progression

Recognition programs

Inclusion & wellbeing

Gym membership

Life Assurance

Descripción de la vacante

Places Leisure seeks a Placemaker to welcome customers, showcase centre products and services, and help members choose fitting memberships and activities. You’ll handle enquiries, use our systems to follow up prospects, and work toward membership and spend targets with colleagues across the centre.

You'll bring customer service experience, comfort with technology, and a proactive approach to meeting customer needs.

Formación

• Previous experience in a customer service role.
• Experience supporting customers with products, services, memberships or activity options.
• Experience following up customer enquiries using relevant systems or technology.

Responsabilidades

• Create a friendly, welcoming environment for customers.
• Showcase the centre's products and services and help with memberships or activities.
• Follow up customer enquiries using the technology provided.
• Work towards membership and secondary spend targets and support enrolments.
• Handle customer information in line with data management procedures and collaborate with colleagues.

Conocimientos

Customer service

Sales targets

Cash handling

Till systems

Herramientas

POS systems

Descripción del empleo

Places Leisure is part of the Places for People Group, we're changing lives by creating active places and healthier people for communities to thrive. As one of the UK's leading Social Enterprises, Places for People believes it's people who make a community, which is why we build homes, deliver services and create opportunities that help communities flourish. At Places for People, we hire People, not numbers. We're looking for individuals who share our values, do the right thing, support their communities and are motivated to grow. We apply the same philosophy to our colleagues as we do to our communities, ensuring everyone feels valued, supported and empowered to succeed. Here, you're more than just a colleague, you're part of our cause. Join a community that cares about you. So, what are you waiting for? Join a community that cares about you!

More about your role

As a Placemaker, you'll help create a friendly, welcoming and supportive environment where customers receive an outstanding experience. You'll showcase the centre's products and services, help customers find membership and activity options that suit their needs, and follow up enquiries using the technology provided. You'll work towards membership and secondary spend targets, support membership and course enrolments, handle customer information in line with data management procedures and work collaboratively with colleagues across the centre.

Essential Criteria

• Previous experience working in a customer service role.
• Experience of supporting customers with products, services, memberships or activity options.
• Experience of following up customer enquiries or prospective customers using relevant systems or technology.

Desirable Criteria

• Experience of working towards sales, membership, retail or other performance targets.
• Experience of following established processes, procedures or data management requirements.

More about you

You’ll bring customer service experience and enjoy helping people find products, services or activities that meet their needs. You'll be comfortable working towards targets, following processes and using technology to manage customer enquiries. Experience of cash handling and till operations would be beneficial, as would a Customer Service qualification. Depending on the facilities at the site, a Food Handling qualification may also be desirable. The role does not require a criminal record check.

Benefits (casual roles will vary)

We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• We pay the Real Living Wage as a minimum
• Pension with matched contributions up to 7%
• Bonus scheme for colleagues up to 2%
• Option to buy or sell annual leave days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidenc

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.