Reception Agent

ibis, ibis Styles, ibis budget; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join an innovative hospitality group as a Reception Agent, where your role is pivotal in creating memorable experiences for guests. In this dynamic position, you will greet guests, manage check-ins, and ensure every visitor feels valued and welcomed. This opportunity allows you to develop your skills in a supportive environment, with a focus on personal growth and corporate social responsibility. Be part of a team that believes in responsible hospitality and strives to make a positive impact on both guests and the planet. If you are passionate about customer service and eager to grow within the hospitality industry, this role is perfect for you.

Benefits

Employee benefit card for discounted rates

Learning programs through our Academies

Opportunities for talent development

Corporate Social Responsibility activities

Qualifications

• Service-focused personality is essential.
• Prior experience working with Opera or a related system.

Responsibilities

• Greet and check-in guests while providing exceptional service.
• Promote hotel facilities and enhance guest experiences.

Skills

Customer Service

Fluency in English

Initiative

Communication Skills

Education

High School Diploma

Tools

Opera System

Job description

Join to apply for the Reception Agent role at ibis, ibis Styles, ibis budget

Join to apply for the Reception Agent role at ibis, ibis Styles, ibis budget

Company Description

Ibis Styles London Ealing

120 bedrooms - Cinema Theme

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

Reception Agent

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What Is In It For You

Employee benefit card offering discounted rates at Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

Greet, check-in, respond to requests and settle accounts while providing exceptional service

Take initiative to add a personalized experience

Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

Your experience and skills include:

Service focused personality is essential

Additional Information

experience is an asset

Prior experience working with Opera or a related system

Fluency in English

additional languages are a plus

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitality

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