Reception Agent

TN United Kingdom; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a Reception Agent to create memorable experiences for guests. In this role, you will greet and check-in guests, respond to their requests, and ensure they receive exceptional service throughout their stay. This position offers opportunities for personal growth and development within a diverse and inclusive environment. Join a team that values your contributions and provides a unique employee benefit card for discounted rates worldwide. If you have a service-focused personality and are fluent in English, this could be the perfect opportunity for you!

Benefits

Employee benefit card for discounted rates

Learning programs through Academies

Opportunities for talent development

Corporate Social Responsibility activities

Qualifications

• Service-focused personality is essential.
• Fluency in English and additional languages are a plus.

Responsibilities

• Greet and check-in guests while providing exceptional service.
• Promote hotel facilities and enhance guest experiences.

Skills

Service-focused personality

Fluency in English

Experience with Opera or related systems

Job description

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Reception Agent

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

Your experience and skills include:

• Service-focused personality is essential

Additional Information

• Experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English
• Additional languages are a plus

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.