RECEPTION AGENT

Accor Hotels; London; On-site; EUR 22,000 - 30,000; Full time

Job summary

Un hotel di prestigio a Londra cerca un receptionist per offrire un'accoglienza eccezionale ai suoi ospiti. In un ambiente di lavoro stimolante, avrai l'opportunità di crescere professionalmente e beneficiare di sconti esclusivi. Se hai una personalità orientata al cliente e sei pronto a lavorare in un team dinamico, questo è il ruolo per te!

Benefits

Carta dei benefici per dipendenti

Programmi di formazione

Sconti su soggiorni in hotel

Feste per il personale

Qualifications

• Esperienza professionale o formazione nel settore alberghiero.
• Fluenza in inglese, altre lingue sono un plus.
• Disponibilità a lavorare su turni.

Responsibilities

• Accogliere gli ospiti e garantire un'esperienza eccezionale.
• Gestire le richieste speciali e fornire informazioni sui servizi.
• Mantenere l'area della reception pulita e pronta per il turno.

Skills

Orientamento al cliente

Capacità interpersonali

Problem solving

Education

Formazione nel settore alberghiero

Tools

Opera

Job description

Descrizione dell'azienda

Il 25hours Hotel Piazza San Paolino, situato nel cuore del quartiere di Santa Maria Novella di Firenze, si ispira ecletticamente alla Divina Commedia di Dante ed è ricco di allusioni a quest'opera: scene del paradiso e dell'inferno si alternano giocosamente e ti guidano attraverso le virtù e i vizi del mondo dantesco.

You will join a caring environment and a team where you can be really you. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Descrizione del lavoro

You are the beginning of an exceptional guest experience: you will make our guests feel welcome and reflect the exceptional experience they come when they arrive!

How does your working day look like …

• At the reception, you’ll make sure that guests aren’t just contented, but enthusiastic
• You’ll always keep your cool – even when all the guests turn up to check in at the same time
• You’ll get everything ready for the shift, and round it off with the Front Office fully cleaned up

What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

What you will be doing:
Consistently offer exceptional, friendly and engaging service
Recommend property facilities and assist guests with information and special requests

Qualifiche

Your personality counts more than your CV …

• Guest focused personality is essential
• You’ve gained some professional experience, or completed a course of training in the hotel business and can speak English fluently
• You can inspire your fellow staff just as you can inspire your guests. On top of this, you know your way around town and always have tips for partying up your sleeve
• You’re not just bringing your abilities, but also your character

Your experience and skills include:
Guest focused personality is essential

Informazioni aggiuntive

• Experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus
• Available to work shifts
• We don't offer staff accommodation

What´s in it for you …

• Get to know our 25hours hotels and stay for free for a maximum of 10 nights per year as an employee
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more …