Reception/Administrator

NHS; Kingston upon Hull; On-site; GBP 18,000 - 22,000; Part time

Job summary

A leading GP practice in Kingston upon Hull is seeking a reliable Receptionist/Administrator for a 20-hour per week role. The successful candidate will manage patient interactions, perform administrative tasks, and maintain records, contributing to a welcoming environment. This position offers a fixed-term contract and requires strong customer service skills and experience with NHS administration.

Qualifications

• Customer service experience in a healthcare setting.
• Experience in NHS administration.

Responsibilities

• Manage patient interactions and administrative tasks.
• Maintain electronic records and handle enquiries.
• Follow health and safety procedures.

Skills

Customer Service

Organisational Abilities

Computer Proficiency

Education

Good standard of English and Maths

Tools

Microsoft Word

Microsoft Outlook

SystemOne

Job description

Professional and reliable Receptionist/Administrator required for friendly GP practice:

20 hours per week: Monday & Tuesday 1:30pm - 6:30pm and Friday 8am - 6:30pm (30-minute lunch break)

1 Year Fixed Term Contract

Main duties of the job

As a GP Practice Receptionist/Administrator, you will be essential in ensuring smooth operations within the practice. Reporting to the Senior Administrator or Practice Manager, your role involves managing patient interactions, handling administrative tasks, and maintaining electronic records. Your core skills in computer proficiency, phone etiquette, and organisational abilities will be vital in providing excellent service. You will contribute to a welcoming environment for patients and support the healthcare team effectively. Join us to make a positive impact on patient care and practice efficiency.

About us

Marfleet Group Practice is a fast-paced, forward-thinking training practice with over 15,000 patients.

We have a team of GPs, Nurses, Healthcare Assistants, and a wide range of clinical staff.

Job responsibilities

• Provide and receive routine information orally, in writing or electronically to inform work colleagues, patients, clients, carers, the public/external contacts. The information may be of a sensitive nature and there may be barriers to understanding.
• Demonstrate competent inter-personal skills when providing information of a non-clinical nature to staff, clients, carers, and external agencies, maintaining customer service standards.
• Understand security, health and safety processes and procedures relevant to the area of work.
• Accurately record information.
• Contribute to team meetings.
• Make judgments in resolving customer service or administrative problems within pre-defined limits, referring complex issues to senior staff.
• Deal effectively and responsively with all enquiries, deciding on appropriate follow-up actions.
• Handle incoming and outgoing mail according to workplace procedures.
• Maintain up-to-date knowledge to handle equipment safely and effectively.
• Provide routine information to clients and carers regarding appointments, correspondence, and security.
• Follow practice policies and procedures such as Fire, Health and Safety, Infection Control, Information Governance, and Confidentiality.
• Use office equipment appropriately, reporting faults following practice procedures.
• Provide cover for colleagues, working flexibly to meet service needs.
• Work towards objectives in own Performance and Development Review.
• Input data onto computerised systems.
• Maintain manual and electronic records, producing routine reports as required.
• Work within well-established procedures, managing work rather than supervising.
• Use own initiative to resolve client/customer service or administrative issues within pre-defined limits.
• Maintain confidentiality in line with the Practice's Code of Conduct.
• Adhere to current Health and Safety legislation, ensuring safety of colleagues, patients, and visitors. Undertake fire training annually.

Person Specification

Experience

• Customer Service Experience
• NHS and Administration Experience

Qualifications

• Good standard of English and Maths
• Experience using software packages, including Microsoft Word/Outlook, and SystemOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to check for any previous criminal convictions.