Reception Administrator

Private GP Services; Colchester; On-site; GBP 18,000 - 22,000; Full time

Job summary

Private GP Services in Colchester is seeking two friendly, organised Receptionist / Administrators to join our team. This patient-facing role ensures smooth day-to-day running of the clinic and provides a welcoming experience for our patients.

You will handle enquiries, calls, emails, and general admin, support clinicians and maintain accurate records, while upholding discretion with confidential information.

Qualifications

• Friendly, approachable and confident dealing with patients.
• Professional and reliable.
• Well organised with good attention to detail.
• Comfortable speaking with people by telephone, email and face-to-face.
• Confident using computers and carrying out general administrative tasks.
• Able to manage several tasks and priorities throughout the working day.
• Discreet and able to handle confidential information appropriately.
• Previous reception, administration or healthcare experience would be beneficial, but a positive attitude and strong customer service skills are equally important.

Responsibilities

• Welcoming patients and dealing with enquiries in a friendly and professional manner.
• Answering incoming telephone calls.
• Monitoring and responding to emails.
• Supporting appointment and general clinic administration.
• Scanning and uploading documents.
• Maintaining accurate patient and administrative records.
• Supporting clinicians and the wider team with day-to-day administrative tasks.
• Handling confidential and sensitive information appropriately.
• Helping maintain an organised and professional reception environment.

Skills

Customer service

Telephone handling

Administrative tasks

Organised

Job description

Private GP Services is looking for two friendly, organised and professional Receptionist / Administrators to join our team in Colchester.

This is a varied, patient-facing role where you will help ensure the smooth day-to-day running of the clinic while providing a welcoming and professional experience for our patients.

Key responsibilities

• Welcoming patients and dealing with enquiries in a friendly and professional manner
• Answering incoming telephone calls
• Monitoring and responding to emails
• Supporting appointment and general clinic administration
• Scanning and uploading documents
• Maintaining accurate patient and administrative records
• Supporting clinicians and the wider team with day-to-day administrative tasks
• Handling confidential and sensitive information appropriately
• Helping maintain an organised and professional reception environment

About you

We are looking for someone who is:

• Friendly, approachable and confident dealing with patients
• Professional and reliable
• Well organised with good attention to detail
• Comfortable speaking with people by telephone, email and face-to-face
• Confident using computers and carrying out general administrative tasks
• Able to manage several tasks and priorities throughout the working day
• Discreet and able to handle confidential information appropriately
• Previous reception, administration or healthcare experience would be beneficial, but a positive attitude and strong customer service skills are equally important.