Reception

Richmond Harbour Hotel; Greater London; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Excellent progression opportunities

Career progression pathways

Hotel stay and F&B discounts

Employee Assistance Program

Stylish boutique uniform

Meals included on duty

Job summary

Richmond Harbour Hotel in London is seeking a friendly Guest Services & Luggage Porter to join our reception team. You will provide a warm welcome to guests, assist with luggage, arrange taxis and restaurant bookings, and share local recommendations.

Part-time role, weekdays and weekends with full training provided. We offer excellent progression opportunities within Harbour Hotels Group, bespoke career pathways, staff discounts on hotel stays and F&B, an employee assistance program, and stylish

Qualifications

• Excellent customer service and communication skills.
• Ability to assist guests with luggage and taxis.
• Welcoming personality and professional appearance.
• Willingness to work weekdays and weekends.

Responsibilities

• Greet guests and provide a warm welcome.
• Assist with luggage and storage.
• Arrange taxis and restaurant bookings.
• Offer advice on local area.
• Provide telephone and email support.

Job description

Who we are… Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

The role…

We have a superb opportunity for a friendly and personable Guest Services & Luggage Porter to join the team. You will need a warm, welcoming personality, excellent customer service skills and good telephone and email etiquette. Working closely with the Reception team, you will provide a warm welcome to guests, assist with luggage, arrange taxis and restaurant bookings, and offer advice and recommendations on the local area. Full training will be provided.

• Part Time
• Weekdays and weekends

What’s in it for you….

At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team.

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform specially designed for Harbour Hotels
• Meals included whilst on duty

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.

We look forward to hearing from you!