Reader Services Team Leader (Sundays) (Part Time, Fixed Term)

University of Cambridge; Cambridge; Presencial; GBP 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

36 days annual leave (pro-rata)

Exceptional parental leave

Discounts on major retailers

Professional development opportunities

Descripción de la vacante

The University of Cambridge Libraries and Archives are seeking a customer-focused reader services professional to welcome readers and visitors, and to guide academics and researchers both in person and remotely. You will help manage staff and contribute to day-to-day Reader Services operations, supporting high service standards and policy development.

The role requires experience in line management, recruitment, induction and training, and a flexible approach to evolving service needs.

Formación

• Enthusiasm, flexibility, and a committed approach to the delivery of excellent customer service.
• Experience with formal line management responsibilities, including the ability to supervise, direct, motivate, and develop team members.
• A proactive approach, comfortable with allocating tasks to colleagues.
• Experience with the recruitment process, including interviewing candidates, training, and reviewing performance.
• Previous experience in devising, delivering, and reviewing induction and training programmes.
• A positive approach to developing and implementing policies and procedures to ensure an efficient, effective, and world-leading service.

Responsabilidades

• Provide a welcoming point of contact to the Library's readers and visitors.
• Guide and advise a wide range of Cambridge academics, students, and visitors, both in person and remotely, with a dedication to delivering a high standard of customer service.
• Manage staff within the department.
• Be responsible for contributing to and delivering the day-to-day operations at the Reader Services desks.
• Support, maintain, improve, and promote the Library's high service standards.
• Demonstrate the ability to be flexible to the changing needs of the service.
• Assist or lead library and information skills activities.
• Assist in the induction, training and supervision of staff; documenting procedures.

Conocimientos

Customer service

Line management

Recruitment

Training

Policy development

Descripción del empleo

Ever wanted to work in an institution that is home to one of the world's great collections of cultural treasures and research materials?

Spanning thousands of years of human thought and discovery, Cambridge University Libraries and Archives house unique treasures and research materials made up of nearly ten million books, maps, manuscripts, photographs and priceless objects.

If you are able to work Sundays, are customer focused, would enjoy supporting a small team to deliver library services, and solving all sorts of queries from students, Cambridge academics, researchers, and international visitors, we would like to hear from you.

The role

• Provide a welcoming point of contact to the Library's readers and visitors.
• Guide and advise a wide range of Cambridge academics, students, and visitors, both in person and remotely, with a dedication to delivering a high standard of customer service.
• Manage staff within the department.
• Be responsible for contributing to and delivering the day-to-day operations at the Reader Services desks.
• Support, maintain, improve, and promote the Library's high service standards.
• Demonstrate the ability to be flexible to the changing needs of the service.
• Assist or lead library and information skills activities.
• Assist in the induction, training and supervision of staff; documenting procedures.

What we are looking for

• Enthusiasm, flexibility, and a committed approach to the delivery of excellent customer service.
• Experience with formal line management responsibilities, including the ability to supervise, direct, motivate, and develop team members.
• A proactive approach, comfortable with allocating tasks to colleagues.
• Experience with the recruitment process, including interviewing candidates, training, and reviewing performance.
• Previous experience in devising, delivering, and reviewing induction and training programmes.
• A positive approach to developing and implementing policies and procedures to ensure an efficient, effective, and world-leading service.

What we offer

• Generous annual leave allowance of 36 days. (pro-rata when working across less than 5 days a week)
• Exceptional parental leave (including maternity, paternity / co-parent, adoption and shared parental leave).
• Discounts on major retailers.
• Professional development opportunities such as apprenticeships and access to a variety of training courses.

Fixed-term: The funds for this post are available for 12 months in the first instance.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check, and a standard Disclosure and Barring Service check.

We particularly welcome applications from candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

For informal enquiries please contact Steve Stacey, Customer Support Manager, [e-mail].

Application closing date: Sunday 15 November 2026. Interview date: Thursday 26 November 2026

For further details please refer to the Further Particulars.

Please quote reference VE51446 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.