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Heron Foods; Wirral; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Discounts

Career growth

Wellbeing

Recognition

Job summary

Heron Foods in New Ferry, Wirral, is seeking a Duty Manager to lead a busy store and drive daily performance. This 27-hour per week role combines hands-on leadership with essential store operations to deliver excellent customer service.

You’ll manage the team, ensure stock levels and presentation are up to standard, and act as a keyholder to support opening and closing duties. The position offers a structured, rewarding retail career trajectory.

Qualifications

• Proven experience as a Retail Supervisor or Duty Manager in fast-paced retail.
• Strong leadership and customer service skills.
• Excellent organisation and proactive approach.

Responsibilities

• Lead and motivate the store team to achieve targets.
• Provide outstanding customer service and resolve queries.
• Keep store clean, well-stocked and compliant.
• Open/close store as keyholder and manage shifts.

Skills

Retail leadership

Customer service

Team motivation

Organisational skills

Job description

Discover Your Next Opportunity: Duty Manager at Heron Foods

Location: New Ferry, Wirral, CH62 5AD

Salary: £13 per hour

Hours: 27 hours per week

Why Heron Foods?

Join a thriving company with over 340 stores and counting! As a Duty Manager, you’ll be at the heart of our operations, leading

the team and ensuring everything runs smoothly. At Heron Foods, every day is an opportunity to make a difference in a fast-paced,

rewarding environment.

Enjoy a range of perks, including:

• Discounts: 10% off at both Heron Foods and B&M stores.
• Personal Growth: Access to career development programs like ‘Future Flyers.’
• Wellbeing Support: 24/7 GP access for you and your family, and free confidential support.
• Recognition & More: From long-service rewards to exclusive discounts and a host of extras.

What You’ll Do:

As a Duty Manager, you’ll take on a key leadership role to ensure the store operates seamlessly. Your responsibilities will

include:

• Leading and motivating the team to deliver exceptional results.
• Ensuring high standards of customer service and resolving queries effectively.
• Maintaining a clean, well-presented, and fully stocked store.
• Driving sales and profitability by managing performance and efficiency.
• Being a keyholder and taking responsibility for the store in the absence of the Store Manager (including store openings and closes).

Fast-Paced and Rewarding:

Every shift will be dynamic and purposeful, whether you’re inspiring the team or rolling up your sleeves to get the job done.

You’ll thrive in a lively environment where your leadership makes a real impact.

What We’re Looking For:

We’re seeking individuals who bring:

• Proven success as a Retail Supervisor, Duty Manager, Assistant Manager, Team Manager, or Shift Manager in a fast-paced retail setting.
• Strong leadership skills with the ability to motivate and inspire a team.
• Exceptional organisational abilities and a passion for customer service.
• A proactive, energetic approach to managing a dynamic retail environment.

You Might Be Searching For:

This role may also be listed or recognised under different job titles, including: Shift Manager, Assistant Store Manager, Team Leader, Retail Supervisor, Store Team Leader, Keyholder, Section Leader, Front-Line Manager, or Floor Manager. If you’ve worked in any of these roles—or are ready to step up into one—this Duty Manager position at Heron Foods could be your ideal next move.

At Heron Foods, diversity is at the heart of our values, and we are proud to be an equal opportunity employer.

Up to £13 per hour (inclusive of enhancement when performing management duties)

Up to £13 per hour (inclusive of enhancement when performing management duties)