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Heron Foods; Gateshead; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Discounts

Career growth

Wellbeing support

Recognition

Job summary

Heron Foods is seeking a Duty Manager for our Gateshead area store. You will lead day-to-day operations, motivate the team, and ensure excellent customer service while maintaining store standards and stock levels.

This 27-hour-per-week role emphasizes proactive leadership, fast-paced execution, and a focus on driving store profitability through efficient team management and guest satisfaction.

Qualifications

• Demonstrated leadership in a fast paced retail environment.
• Strong customer service focus and problem solving.
• Experience coordinating store operations and team scheduling.
• Clear communication and motivation of staff.

Responsibilities

• Lead and motivate the team to deliver strong store performance.
• Maintain high standards of customer service and handle queries effectively.
• Keep the store clean, stocked, and well-presented at all times.
• Drive sales and efficiency through performance management.

Skills

People leadership

Customer service

Retail operations

Storewide communication

Job description

Discover Your Next Opportunity: Duty Manager at Heron Foods

Location: Felling, Gateshead, NE10 0BT

Hours: 27 hours per week

Why Heron Foods?

Join a thriving company with over 340 stores and counting! As a Duty Manager, you’ll be at the heart of our operations, leading

the team and ensuring everything runs smoothly. At Heron Foods, every day is an opportunity to make a difference in a fast-paced,

rewarding environment.

Enjoy a range of perks, including:

• Discounts: 10% off at both Heron Foods and B&M stores.
• Personal Growth: Access to career development programs like 'Future Flyers.'
• Wellbeing Support: 24/7 GP access for you and your family, and free confidential support.
• Recognition & More: From long-service rewards to exclusive discounts and a host of extras.

What You'll Do:

As a Duty Manager, you’ll take on a key leadership role to ensure the store operates seamlessly. Your responsibilities will

include:

• Leading and motivating the team to deliver exceptional results.
• Ensuring high standards of customer service and resolving queries effectively.
• Maintaining a clean, well-presented, and fully stocked store.
• Driving sales and profitability by managing performance and efficiency.
• Being a keyholder and taking responsibility for the store in the absence of the Store Manager (including store openings and closes).

Fast-Paced and Rewarding:

Every shift will be dynamic and purposeful, whether you’re inspiring the team or rolling up your sleeves to get the job done.

You’ll thrive in a lively environment where your leadership makes a real impact.

What We’re Looking For:

We’re seeking individuals who bring:

• Proven success as a Retail Supervisor, Duty Manager, Assistant Manager, Team Manager, or Shift Manager in a fast-paced retail
• setting.
• Strong leadership skills with the ability to motivate and inspire a team.
• Exceptional organisational abilities and a passion for customer service.
• A proactive, energetic approach to managing a dynamic retail environment.

You Might Be Searching For:

This role may also be listed or recognised under different job titles, including: Shift Manager, Assistant Store Manager, Team Leader, Retail Supervisor, Store Team Leader, Keyholder, Section Leader, Front-Line Manager, or Floor Manager. If you’ve worked in

any of these roles—or are ready to step up into one—this Duty Manager position at Heron Foods could be your ideal next move.

At Heron Foods, diversity is at the heart of our values, and we are proud to be an equal opportunity employer.